Wonder how much of this is due to economics since computer vision tech never reached the expected performance + outsourced workers got (relatively) much more expensive after COVID.
[Disclaimer: Former Amazon employee and not involved with Go since 2016.]
I worked on the first iteration of Amazon Go in 2015/16 and can provide some context on the human oversight aspects.
The system incorporated human review in two primary capacities:
1. Low-confidence event resolution: A subset of customer interactions resulted in low-confidence classifications that were routed to human reviewers for verification. These events typically involved edge cases that were challenging for the automated systems to resolve definitively. The proportion of these events was expected to decrease over time as the models improved. This was my experience during my time with Go.
2. Training data generation: Human annotators played a significant role in labeling interactions for model training-- particularly when introducing new store fixtures or customer behaviors. For instance, when new equipment like coffee machines were added, the system would initially flag all related interactions for human annotation to build training datasets for those specific use cases. Of course, that results in a surge of humans needed for annotation while the data is collected.
Scaling from smaller grab-and-go formats to larger retail environments (Fresh, Whole Foods) would require expanded annotation efforts due to the increased complexity and variety of customer interactions in those settings.
This approach represents a fairly standard machine learning deployment pattern where human oversight serves both quality assurance and continuous improvement.
The news story is entertaining but it implies there was no working tech behind Amazon Go which just isn't true.
no idea how much they make on it, but it's a game changer in that small area.
If so, is the reason why it is not used related to cost?
I imagined, at the time, future goals would be to scale store size and product variety while reducing the cost of the technology, but I have no insight into how that progressed. I am sorry to learn it's been shut down.
Training is part of any AI project, but it sounds like Amazon wasn’t making much progress, even after years of working on the project. “As of mid-2022, Just Walk Out required about 700 human reviews per 1,000 sales, far above an internal target of reducing the number of reviews to between 20 and 50 per 1,000 sales,” the report said.
The report said Amazon’s team “repeatedly missed goals” to cut down on human reviews, and “the reliance on backup humans explains in part why it can take hours for customers to receive receipts.”
https://arstechnica.com/gadgets/2024/04/amazon-ends-ai-power...
If the customer is accidentally billed for an orange instead of a tangerine 1% of the time, the consumer probably won't notice or care, and as long as the errors aren't biased in favour of the shop, regulators and the taxman probably won't care either.
With that in mind, I suspect Amazon Go wasn't profitable due to poor execution not an inherently bad idea.
In addition to that, you'll have the problem of inventory differences, which is often cited as being an even bigger problem with store theft than the loss of valued product. If the inventory numbers on your books differ too much from the inventory actually on the shelves, all your replenishment processes will suffer, eventually causing out of stock situations and thus loss of revenue. You may be able to eventually counter that by estimating losses to billing inaccuracies, but that's another complexity that's not going to be free to tackle, so the 1% inaccuracy is going to cost you money on the inventory difference front, no matter what.
It is unlikely the tech would be frozen when an acceptable accuracy threshold is reached:
1. There is a strong incentive to reduce operational costs by simplifying the hardware infrastructure and improving the underlying vision tech to maintain acceptable accuracy. You can save money if you can reduce the number and quality of cameras, eliminate additional signal assistance from other inputs (e.g., shelves with load cells), and generally simplify overall system complexity.
2. There is business pressure to add product types and fixtures which almost always result in new customer behaviors. I mentioned coffee in my prior post. Consider what it would mean to add support for open-top produce bins and the challenge of complex customer rummaging. It would take a lot of high-quality annotated data and probably some entirely new algorithms, as well.
Both of those require maintaining a well-staffed annotation team working continuously for an extended time. And those were just the first two things that come to mind. There are likely more reasons that aren't immediately apparent.
It’s reasonable to expect a system like Amazon’s to use human feedback in training, and to quote the article linked on Wikipedia:
> Amazon said that the India-based team only assisted in training the model [and validating] a small minority of shopping visits.
It certainly felt like it could have been sent off to a lower paid country for a human to tot up.
Also consider you're in the store for what, 10 mins - that's a lot of video processing presumably using state of the art CV models. It's quite possibly cheaper to pay a human than rent the H100 to do it.
Business Insider also reached out to Amazon at the time and a spokesperson denied that actually reviewed any transactions.
This "proven false" thing is just another anonymous source claiming that actually it was only 20%.
So you actually have no proof of anything, you just have three persons claiming three different things (0%, 20% and 70%).
[1] https://www.businessinsider.com/amazons-just-walk-out-actual...
I think people just think that they must be misunderstanding something; that nobody could claim one thing while offering evidence of its opposite. 1/5 of purchases lose their significance.
They trusted their tech enough to accept the false-positive rate, then worked to determine / validate their false positive rate with manual review, and iterate their models with the data.
From a consumer perspective the point is that you can "just walk out". They delivered that.
I get that this is a message board for YC, so lying about your company's tech is considered almost a virtue but that is an unreasonably big lie to tell without getting your hand-slapped by some regulatory body or investor backlash.
No one cared what I was doing. Is this what it feels like to shop when you're not black?
Indians, AI, whatever, meh.
It would be a shame if this shared experience was taken over by third worlders.
Still, would love to see a breakdown of why it didn't improve. Regardless of the accuracy at launch, I'd think that advances in AI would have been massively to their advantage. I wonder if security degradation hit them hard.
The entire system depends on a level of social trust that doesn't exist in American cities today. Similarly, the "Dash Cart" seems like a cheaper and easier way to accomplish the same thing.
At the end of the day, there's also a mismatch in the use case. If I'm going to a smaller format store, like they had, I'm not buying a ton of stuff. Self checkout is great, and minimal friction.
I'd think that improving the UX of self-checkout gets 80% of the way there with way less fraud, way less theft, and way less technology.
Still, I think it's wicked cool they took a big shot.
I know someone that worked on the project in the early days. It was always incredibly difficult technology, they were always behind on their accuracy targets, and the solutions were increasingly kludgy as they layered more and more complex systems on top. An honorable failure.
A lot of smart people really tried to make it work.
But this is tech and you just lie because hardly anyone in the investor class knows enough to call you out on it or they are just going with the lie to make a buck off of other rubes.
Privacy concerns aside, I thought it was a cool project. I agree that “convenience store” was probably not the best target but I think it was an effective enough proof of concept (creating a decent sized chain of them probably wasn’t the best idea) . I’ve seen the system used more effectively in smaller situations like stadium concessions, where the duration of the transactions needs to be very short to facilitate throughout.
Regulation lags so far behind that you can get away with bad behavior long enough that, by the time regulation catches up, you can buy your way out of consequences.
The supply/demand curve shifted and now those workers are becoming more expensive while domestic workers are becoming cheaper.
Scale is beyond comprehension though, there were 250 million people on strike one day last summer. This is not ever really covered in western media or mentioned on HN for reasons that are surely not interesting or worth pondering at all.
Americans have the nearly the highest nominal and PPP income of OECD countries as of 2024, only behind Luxembourg, Iceland, and Switzerland [1].
India experiences substantially higher shelter and food insecurity and poverty rates than the United States.
However, tech workers in Bangalore are paid an order of magnitude higher than prevailing local wages in other sectors, at around ₹2M (₹20 lakh) [2]. Median annual rents for 2BHK (2 bedroom) apartments appear to be around 1/10th of that figure at ₹3 lahk in desirable neighborhoods [3].
It appears to be reasonable for a technology worker to be able to perform a sustained strike. I have never personally traveled to Bangalore, though I have lived in places where cost of living is under a tenth of median American income.
I invite correction by people with first hand knowledge about cost of living in Bangalore.
1. https://www.oecd.org/en/data/indicators/average-annual-wages...
2. https://timesofindia.indiatimes.com/city/bengaluru/median-te...
3. https://www.birlaevara.org.in/best-areas-in-bangalore-for-re...
I don't think the strikes are done by tech people at all. Just normal workers.
250 million people striking in India isn't mainly “tech workers in Bangalore”, or mainly tech and other elite workers at all. It’s about 40% of Indian workers, and most articles I've seen about it centered on widespread participation of workers in coal, construction, and agricultural sectors.
When India "shut down" for Covid, day labourers suddenly had no income, and no government support - they had to walk all the way to their home province (can't remember if the trains were even running).
But oh well, Uberizing employment means the run-of-the-mill American worker can also live like that in the future... progress!
I'm not an economist either, but I also assume that as the country attracts more local talent for local companies, the competition for outsourcing becomes harder. (i.e, you now have to pay more than the local companies).
All just speculation on my part though, I really have no clue either.
Theoretically if it was 99% computer and 1% human, that's enough to mess up the economics but it's not a bait and switch like some companies have done.
(Not to refute your point, of course, I am just curious)
Reports said the “AI” was largely 1000+ people in India watching the cameras.
If Amazon actually managed to build AI that worked well at a decent cost point it would have been great since nobody likes those silly self checkout machines.
What’s amusing about all of this is that before it got leaked that it was basically a bunch of people in India watching cameras Amazon folks spoke about the tech like there was some super secret AI they developed. Since that story broke nobody there seems to want to talk about “just walk out” anymore.
I have little trust that a corporate behemoth will do right by me and refund the discrepancy at an unspecified later time as it says it will on checkout.
This was totally fake news though. Those people were labeling training data and reviewing low confidence labels, after the fact. There wasn't ever live monitoring of shoppers.
¹ Individuals manning a labyrinthine system of cameras and sensor fusion, like hawks, logging the precise moment you plop a Twix into your basket! Praise Bezos!
"Do things that don't scale."
It was as if they expected everyone to know what to do, but when I’d watch 99% of people just sort of looked at the store, saw the odd gate things, and then just shrugged and walked off. The stores were almost always completely empty amidst a busy concourse.
Even if the tech worked (reports say it didn’t work well) they completely missed the boat on creating a clear customer experience that navigated the new tech.
As for the big Amazon Fresh grocery stores, I only have one out of my way so I only visited once or twice, but the big things I noticed were that it had a small selection and very average prices. Not that surprising because even after buying Whole Foods, Amazon itself has terrible prices on dry goods (meaning supermarket items besides fresh food), and relies heavily on random third-party sellers with big markups for a ton of it.
If they really wanted to get people to buy into Amazon Fresh it would have taken a lot more money (and thus pretty unprofitable for a long while): Probably one way to do that would have been making it as attractive as Costco for Prime members.
The issue with the first generation was that they were too strict with bag placement, weight sensors, etc. They were impossible to use without having to call a very grumpy shop attendant to unlock them. Sometimes multiple times. They were grumpy because all this was technically user error but when a largish percentage of users run into the same issues over and over again, it gets really annoying to deal with.
They fixed most of the glaring UX issues with the newer generation. No weight sensors. No prompts to put the item in the bag it is already in, etc. The new ones basically only need people to unlock things like alcohol purchases, but are otherwise fine. The first generation was over engineered and had way too many failure modes. They still have them in some super markets but they are getting replaced with better ones.
Anyway, it's getting harder and harder to hire staff for supermarkets. These are low wage jobs and most of these people can get better paying jobs. Self checkout creates some opportunities for shop lifting of course. But that is offset by the wage savings. They compensate with security, cameras, etc.
If everything goes fine, self checkout is fine. But the exception handling process for any of those is thoroughly aggravating, as you wait and try to get the attention of the one overworked attendant dealing with a dozen of these machines constantly throwing exceptions, as the computer screams at you for whatever it thought you were doing wrong.
That's not to say the value of the convenience is never worth it. I exclusively use Sam's Club scan-and-go because the time I save is much larger than the publix/walmart/ect.
Optimus and Robotaxi are just as fake and Elon Musk never shuts up about them.
I guess Amazon never learned the important lesson that the OP meta for modern technology companies is just to consistently and blatantly lie.
China has had 24/7 McDonald’s since forever, well, and lord of other things as well. But not grocery stores at least.
I also found a loophole with the Amazon.com return grocery credit. The systems are separate for the $10 off $40 coupon and you just scan a QR code in the store to get it. It turns out you can just take a photo of their QR code and reuse it over and over again.
Wouldn't surprise me. I know a guy who invented a device for truckers that became ubiquitous in truck stops across the US. This would've been like 2014.
He refused to sell on Amazon, so Amazon duped his product and sold it at something crazy, like half price, until he agreed to list (at which point they dropped their competing product)
[0]: https://www.ftc.gov/advice-guidance/competition-guidance/gui...
50% is the standard retail markup, but it varies by industry.
[1] - https://ballotpedia.org/Presidential_election_campaign_finan...
[2] - https://www.brennancenter.org/our-work/research-reports/dark...
Does that include the $44b spent on the Twitter acquisition?
A big gorilla comes in and under prices the entire market. They can do that because they already have tons of money. They do this long enough to break the market and drive the competition out of business. Once the competitors are gone they jack up the prices to unprecedented levels because there's no more alternatives available and bleed the market for all the money.
Regular pricing:
Charge a fair price based on actual costs.
It’s why we have capital markets: If capturing a profitable opportunity requires spending some money, someone who wants to profit will send that money your way.
So a simple law could be that prices can only be raised to the point where they were at before the competition was squashed.
Pricing below an appropriate measure of cost is generally considered predatory pricing. It is very difficult to enforce this, but that doesn't change the fact that it could be illegal and a violation of antitrust laws.
https://washingtonmonthly.com/2025/04/07/when-billionaire-go...
https://pagesix.com/2026/01/27/hollywood/inside-melania-trum...
This is (or was) a very small business. An office and a warehouse, basically.
[0]: https://www.reuters.com/legal/litigation/amazon-copied-produ...
They are notorious for doing this.
>“We have already initiated a more aggressive ‘plan to win’ against diapers.com,” longtime Amazon retail executive Doug Herrington apparently wrote in an email released by the committee. “To the extent that this plan undercuts the core diapers business for diapers.com, it will slow the adoption of Soap.com,” another company owned by Quidsi.
>Herrington called Quidsi Amazon’s No. 1 short-term competitor. “We need to match pricing on these guys no matter what the cost,” he said in the email.
I bet Quidsi was also selling the diapers at a loss since they were using UPS and Fedex, so not sure what the difference is if Amazon sells diapers at a loss or Quidsi was selling diapers at a loss.
The innovation would have been in the logistics buildout, which Quidsi obviously wasn’t doing.
However, it's built on a few fragile external costs.
First that comes to mind, is the comingling, which will theoretically resolve one way or another with their ending of comingling. Comingling almost certainly lowered logistics costs however...
Second being, the externality of how both warehouse and delivery workers are treated in the name of the almighty metrics. NGL I feel like the public's acceptance of their labor practices has ironically only accelerated the erosion of labor rights and worker treatment.
While the general premise is true (big company will try to rip off small company), Amazon doesn't have the magical power to get around patent law and the economic penalties are fairly harsh, which is why most companies don't do it. And no war chest of tech patents is going to get Amazon around a patent in the trucking industry because the inventor of the trucking gizmo couldn't care less about whether Amazon patented the right to make Alexa speak in tongues.
It's possible, and likely, that Alibaba vendors decided to rip off the product, but again...patent law is a useful tool for those who use it, and Amazon can be held liable for the sales of infringing products on its storefronts.
Amazon cares just slightly more about breaking the law then they about killing people.
Patent litigation is a different thing entirely. The burden of proof is lower, and the payouts are higher.
To put things in perspective, Apple, Amazon, etc., have lost patent lawsuits worth hundreds of millions over trivial aspects of their devices that are just tiny parts out of thousands compromising the phone/tablet/whatever.
> Patent litigation is a different thing entirely
Wow! Infringing my idea is "worse" than infringing my body...
If this trucking device actually existed, and for some reason was being sold on Amazon, and the inventor had sued, he would be living large these days off the settlement.
Yes, Amazon sellers have copied products before, but those aren't Amazon. Amazon prefers to just buy the competition (see, e.g., Diapers.com and Zappos).
iirc that's exactly what Amazon did to destroy diapers.com over a decade ago
Diapers.com aka Quidsi was already operating at a loss when it was acquired by Amazon. It's whole business model was using VC-funding to offer products below sustainable costs with the goal of eventually jacking up prices once they drove out smaller/local competitors. Amazon used its own business model against it by dropping prices even lower, knowing that the VC investors couldn't afford it.
Walmart passed on buying Quidsi when Walmart was thinking about launching its own e-commerce platform because the business model was unsustainable. Walmart decided they would rather spend several hundred millions building out their own platform then to buy an existing website with millions of customers.
Not in my country they didn’t. Booking or no booking, taxis did whatever they wanted. More often than not your booked taxi just wouldn’t turn up and you wouldn’t know until well after you needed it.
So no, the old taxi companies did NOT work "exactly like" Uber.
Quoted for truth. I still take taxis from time to time if there’s no wait at a taxi stand at an airport or building. I noticed in places like Las Vegas things seem better now, there’s flat rates and everyone has touchscreen payment terminals in the passenger area. I remember pre-Uber occasionally getting cab drivers that would take suboptimal routes like getting on the freeway to drive up the meter.
Phase 1: bankrupt the competition
Phase 2: ???
Phase 3: profit!
The answer to this is complex, it has any number of products that are cheaper than products of similar quality from any other store. Places like Safeway/Aldi typically beat on price on very generic items that may or may not have similar quality.
The biggest thing to watch for at Walmart is price discrimination dependent on location. Back in the days I used to shop with them (read made less money) picking a store in a poorer neighborhood could save $10 to $30 dollars on the same car of items.
The only place that competed with Walmart on price for me was WinCo.
The prices are indeed pretty insane and the produce is always great, but the stores are ghost towns most of the time. The only people inside are those using it as a spot to drop off Amazon.com returns and those fulfilling pick-up orders
Wegmans is popular because Wegmansnis good. But if you have a local baker, a local grocer, a local deli, and a small grocery store within the same block, all within walking distance of your apartment, you don’t need to deal with the hassles of finding stuff within a massive supermarket.
You get the highest quality products from people who specialize in those products.
Further, when you don’t have to drive 20-30 mins to go to a grocery store but the stores you need are within a 5 min walk, or more likely, right by the subway exit when you’re returning from work, you buy stuff as you need it, rather than stocking up for days.
Thats why Wegmans opened a store in Brooklyn Navy Yards in an area that’s close to no mass transit, because supermarkets are valuable in car centric areas and not as useful in walkable dense neighborhood.
Yeah, so for me that changed after having kids. Once I had to spend 30 minutes a day running around to various stores because we were always running out of everything it wasn't fun anymore.
Furthermore, specialist stores charge higher prices for the same goods because they don't have the pricing power of a large supermarket. It makes a material difference once you have a family.
Urban supermarkets are great because they give you the option of getting everything in one place when you're pressed for time, and they're usually not as large as suburban ones. Mine has a direct entrance from the subway station, so I don't even have to go aboveground.
Having to walk meant you could only practically buy in small quantities, and visiting different places for different things was super annoying and inefficient.
Moving out and being able to take my car to the georcery store once a week and get everything I needed was one of the best quality of life upgrades from leaving.
Is that really a thing though? I feel like arguing for quality is a strong argument, but between walking between small shops at the end of my work day and just doing one supermarket feels more efficient.
Finding stuff within a supermarket is also not hard once you've been once or twice.
You need to be able to afford it as it it is more expensive, but yes it is.
I have the luck to live in a well served area: I have a Carrefour supermarket at about 200m from home yet I have 3 small markets closer than that. If I have to buy one or two things it doesn't matter if the supermarket is cheaper, in my mind spending 10 euros instead of 9 or 8 is worth it if it takes 5 minutes instead of 15. Moreover instead of having to interact with a bored cashier or an automated checkout machine, I will have a chat with a real person (yes, a cashier is a real person too, but most of the time doesn't act like one) . He will ask me how I am doing, put my stuff in the shopping bag and gasp smile at me. I think we lost sight of how those small things makes our life better.
The interesting part is, I always have to buy just 2-3 things because if it takes 5 minutes, whenever I need I just go out and buy it, so half of my shopping is not at the "big" supermarket.
I have to add though: I work from home, so for me shopping means having to go out just for that. Maybe if I was working at an office the dynamics would be different as I could just stop at a supermarket one the way home.
Once you get used to have everything at a walking distance, you wonder how you could put up with having to drive to a supermarket.
Two are the main advantages.
The first is that you don't need to plan much in advance. Want to make hamburger tonight ? Cross the street, get meat from the butcher, get a couple of tomatoes and salad from the grocery store and the bread, and you are ready to go. I used to shop once a week and I had to have an idea of what I wanted to cook every day for the whole week.
The second is that this way you regularly eat really fresh food. My shopping list is always stuff like "two tomatoes", "three apples", "fish for tonight", "a loaf of bread". My fridge is mostly empty.
I don't plan much for this journey. I don't bundle up on clothes or lace on a pair of stout boots first. I just kind of set forth (in my loafers) and drive over there -- even as everything is covered in snow, muck, and it it is 2 degrees (F) outside.
I went there last night for two tomatoes, a head of lettuce, and some cheese because those were the ingredients I was missing to make some tacos last night. While I was there, I remembered that I was running out of green tea at home and picked some of that up. I also grabbed a box of Barilla pasta because I walked by a display of it where it was on sale for 99 cents (oh noes they successfully upsold me on pantry supplies!).
There was no great investment of time or planning needed to accomplish this. I just went to the store for some odds and ends, and that was that. I might go back (or hit some other store) on my way home from work this evening -- since you mentioned apples, I kind of want one. (And I might buy exactly 1 apple. I can do that. It's Kroger, not Costco.)
I need to have the car anyway because it is necessary for me to own one in order to make money to stay alive in my environment. As long as this necessity remains, I might as well also use it for other things.
(I looked at some other addresses I've lived at, and their drive time to the local grocery store, on Google Maps. Despite "distance to grocery store" having not ever been on my radar at all when selecting a place to live, most of the places I've lived were a reported 2 minute drive to the local supermarket. The furthest was just 5 minutes out. I was pretty surprised by this at first, but looking back: That's actually a pretty fair estimate.)
And can taxes from the community actually pay for the infrastructure to support this, or do they need subsidies because taxes per sqft are abysmally low and car infrastructure costs astronomically high? https://www.strongtowns.org/journal/2023-7-6-stop-subsidizin...
But when I've lived in larger cities that did feature such expansive roadways, the supermarket was also less than a ~5 minute drive away.
In one instance, it was close enough that I'd walk there instead of drive -- even for a couple of tomatoes, just to stretch my legs. That was a fairly opulent store as such places go, but there was a Kroghetto just a block further out if I felt like being cheap today.
(And I refuse to be baited into a discussion about how cars are, or are not, evil. I am powerlesss to change that, or to change anyone's views. That's a complete non-starter of a conversation that is absolutely devoid of merit.
I can only piss with the cock I've got.)
But your second point is spot-on: this strategy has to be augmented by weekly (or more) runs to get fresh food. I like to make fried rice with vegetables, so having a local market is essential.
The more local one is medium sized and I've been shopping there for years, so I don't really have to find anything.
I should go to the butcher that's a few blocks away more often though.
I'm with the original poster here about Wegmans. In London you have Waitrose, which is 10,000 times better than Trader Joe's/Whole Foods and has fresh bread, alcohol, a butcher, etc etc and way more all in one place.
NYC is gar-bage when it comes to groceries.
If you spend a few minutes in the suburbs, even a rural exoburb outside of NYC, you'll drive to the supermarket and take a deep calming breath. You're not supposed to say driving could ever be better than a walkable city, but if time is precious to you and you value not hauling bags back and forth across multiple stores, you'll be way way happier.
That said Flushing is not only a long commute, I don't know if it would qualify as "pre-gentrified", would it?
I only speak for myself here, but: While it would almost certainly be very easy for a sufficiently-motivated person to track me down and knock on my front door, I don't like broadcasting the details of where I am.
I might occasionally mention something like "some small city in Ohio [of many hundreds]" when that seems pertinent to the context, but that's about the extent of what anyone will ever get out of me on a public forum.
Y'all generally seem to be rather swell here, but this is a very public place that gets crawled approximately-instantly by search engines, and the world doesn't need to know what block I live on or the name of the bodega on the corner that I might feel like writing about.
And if it’s common and something people look for, it should be findable relatively easily.
A rent-stabilized studio from a slumlord who is regularly fined for violations, on the ground floor of an interior shaft, right inside the exterior door where people come and go all hours.
But she’s very happy about it and her friends are jealous.
The same is true in every European city I’ve been to. There’s a large hypermarket a short walk from the Arc de Triomphe and you can hardly say Parisians don’t have a good choice of local bakeries, cheesemongers and butchers.
It’s true you won’t usually get something like a Target or Costco in the central area, but in the slightly further out suburbs (e.g. Z2 in London) where most people actually live, Europe is full of supermarkets.
What is more surprising to me is that Europe has become relatively homogenous. There are more differences between some US states than there are between some European countries, if we set aside language. A mid size French city vs an equivalent German/British/Swiss/Italian city… they differ of course but Tampa vs Seattle is a bigger contrast to me.
Except that you don't. Typically, you have maybe one small store selling random junk reasonably close to you. At high prices, because there's no local competition.
There's a reason the current NYC mayor campaigned on opening government-run stores.
It was a good grocery store with decent produce, a good frozen section, some nice specialty items, and some decent prepared meals. I would put it at roughly the early-2010s era of Whole Foods with slightly better prices. Now that I'm no longer working near there, I don't miss it much.
So I've never understood the hype. But I've also been told that the Boston stores were pretty mediocre compared to the ones in NY and especially Ithaca.
I think the comment you are replying to is playing up a specific characteristic of, like, deep-in-the-city NYC (it looks like Wegmans has a place in downtown Manhattan?). I also read it as slightly tongue-in-cheek. People in NYC know what grocery stores look like, I think. They just don’t fit in dense areas.
I used to joke that you couldn't get a good cup of coffee in NYC in the 1990s because there were 2 or 3 Starbucks on every block to fool stock market analysts that the country was saturated with them -- thus driving out the independent espresso bars that you'd find in flyover states that had better coffee and leaving only the completely-indifferent-to-quality bodegas.
1) just haven’t really ever been on the forefront of coffee
2) invented Dunkin Donuts to flip off the coffee world (I know people sometimes say it is good but I think they are just being contrarian (although I will agree it is really not much worse than, or is just as good as, Starbucks))
Anyway, I’m pretty glad for the explosion of hobbyist coffee, it is pretty easy to make a good espresso at home these days.
Before all the third-wave shops came along? D'Amico, Sahadi's, Porto Rico, Zabar's, Gillies, and that's about it. You'd have to have been a coffee buff to seek those places out as a consumer, as they mostly served as suppliers to hospitality.
I haven’t heard any Wegman’s fans comment on their NYC stores. I’ve heard multiple people wax poetic about Wegmans who frequented the Princeton-area store and the Ithaca store.
From my experience, I don’t get it, but I haven’t spent substantial time in either of those stores.
It's all made centrally now, for 3x the price and half the taste. All the kids went and got MBAs and the third generation family business curse hit hard as a result.
I've heard locals say "Bob Wegman loved people, Danny Wegman loves food, and Colleen Wegman loves money".
(Same reason closing the seafood counter got a big backlash. There's a similarly awesome guy working there. For now.)
Tipped her generously on her last day there, got a big hug for it.
There's something no machines can replace.
This[0] image basically says it all, and quality has only further nosedived since 2020.
[0]https://i.ibb.co/Zz2Mb6rF/e0vb5drbeh0e1.jpg
In general, it seems like the pareto products dont exist anymore, the midrange has basically dropped out for daily products and it's been bifurcated. If quality is a scale from 1-100, most places sell a 1, a 10, or you go to an artisanal place for a 90, for exorbitant prices.
But in the past a supermarket or toy store would have sold you an 80 for a reasonable price.
What sucks even more is that for example due to the cacao shortage, lots of products now contain less cacao for the same price. And usually down from 500g/250g to something like 485g/235g. Shrinkflation.
But, when cacao becomes cheaper or inflation stabilizes, companies don't think "let's push the quality back up for the same price", no, they'll pocket the difference. The same is planned to happen if Trump's tariffs get struck down. Businesses will get a huge refund, but the customers that got the costs passed along won't see a penny.
Amazon Go, on the other hand, always seemed like a dead man walking. It's a fun novelty to check out and grab some junk food, but it must be far more expensive to build and run than a 7-Eleven, and it's not even meaningfully more convenient.
I should also add that we've been pretty happy Amazon Fresh delivery customers for a couple of years now (we resisted regular grocery delivery for a long time...until we had a child).
I'm going to miss those. Two nice things about them compared to a normal self-checkout: 1) you see things ring up as you shop instead of at the end, which is nice in case of errors or unexpected prices, 2) you can shop directly into a reusable bag or backpack instead of repacking everything at the end.
To be fair I've noticed this in multiple supermarket chains the last few years. Although they aren't usually employees, they are instacart runners or whatever.
I go fairly often to a Sprouts grocery store and there are times I need to avoid multiple people clearly doing an Instacart run with 2+ carts full of items.
Shelves are often emptier than they used to be also at these times.
This was a bit before the model of having Uber driver type delivery though. I am guessing that having the deliverers be close to the deliverees make it more economical to keep them in stores until a larger scale is reached. The dark store+ model was also predicated on a more factory floor like environment with only FTEs present. Think pallets moving about among the pickers- not too hard to work around IMHO but maybe the lawyers and insurers feel differently.
I still feel the overreaching factor is that in dense urban centers there is no cheap commercial/industrial space that is also in close proximity to customers.
I moved away from Seattle a while back so I'm not sure if they ever closed that one. I really miss getting all those cheap groceries!
That said, every other Burger King around me, and near my house in Louisiana, and near all of the places I lived including NJ, NY, CT, VT have been awful. I never ate there BEFORE this 2013 change though, so I cannot comment on the quality in the before times. But my local, is amazing. Tastes like I remember it from the 90s.
I've been weirded out by the fact that their jr burger buns are now super shiny as if they are spraying something on them. I know this is processed food, but no burger bun should be able to reflect sunlight the way their burgers now do...
Actually, these do exist - they deliver daily hot meals to the elderly, for example.
This would not be the first off-by-one error at Amazon.
Ordinal : Cardinal
1 : 0
2 : 1
3 : 2
4 : 3
5 : 4
6 : 5I guess Amazon pulled out of the project halfway through, since for the last ~2 years there's been a half-finished building just sitting there completely abandoned in our town center.
My hope is that more towns learn from your experience and don't tolerate this nonsense anymore.
The state and localities did a good job structuring incentives so everything was tied to milestones, some of which Amazon ended up not hitting. My recollection is that NY was offering to give a lot more away, which helped fuel the backlash, but don’t quote me on that.
It also helped in VA that Crystal City has been a commercial wasteland for many years thanks to DoD decentralization. A lot of offices moved down to Fort Belvoir and surrounding areas, leaving Crystal City with a lot of vacant office space. Nothing was being “lost” by Amazon coming in.
Local real estate agents put “HQ2” in their listings for a few years but it didn’t matter much because homes near Crystal City were already super expensive.
What's the Matter with Kansas? (2004) by Thomas Frank goes into this in part of it. While a bit repetitive (because history) the book is quite good.
fyi since you may not have ever seen it spelled before it's milquetoast
Another funny story was that some substack writer (whom I forget sorry) noticed that Bill Ackman subscribed to their substack and used a 30% off coupon ha ha.
While the company he was the founder of passed over a trillion dollars in market cap.
Edit: also you need to pay the loan back, and the income to pay it back is taxable. You can die with an outstanding loan, but i’m sure bezos lenders will structure the loan to make sure they get most of their money back.
You know what else helps social cohesion?
One person NOT being able to effectively rig the economic and political landscape because they were outsized beneficiaries of it.
You know what also helps social cohesion?
Someone who realizes that they've got more than enough money, and realizes that they don't have a life-or-death need for more, and is happy to pay their taxes.
>(and why shouldn't they?)
Because they've literally got billions of dollars, and the tax credit system was not designed with extreme outliers in mind. "Oh jeeze, I'm just a billionaire, woe is me, I'm not eligible for a $2k tax refund, the world will end".
Given that a supermarket abandoned that location, and Amazon never opened on their either, perhaps that location or the lease price simply doesn’t work for a grocery store?
Wondering what the municipality’s responsibility there wrt zoning.
They often put them in places, hoping that people would be attracted by marginally lower prices and brand extension, all while removing one of the primary appeals (for most people) of in person grocery shopping: impromptu community socialization, even if it is simply greeting the checkout worker.
I'm not surprised they failed.
And because they were relying on computer vision and Indian vision, they had to get rid of all their fresh meals because they were too hard to calculate prices for. So, it ended up being a half-assed 7-Eleven concept. The whole concept was made by someone who hates humanity.
I personally prefer stores with actual cashiers. What I don't like are lines, but that is very solvable. The organic grocer near me is super fast to check out.
In particular, it's useful to have new, upstart companies that are 'hungry' for market share, and aren't excessively tied down to old ways of doing things.
I actually did find it saved me time. I would go in, grab a couple things, and leave, and it was actually a good experience to do that. I never did full grocery store runs there, though.
The aisles were always packed with workers picking/packing orders, which was frustrating to deal with.
One thing that was bad about it was that produce was all fixed price. At a normal store you pay per pound for an onion, but there every onion was $1 (or whatever the price was). Giant onion, tiny onion, all the same price. The produce got picked over in weird ways because of that.
Then one day they said, "okay, Just Walk Out is gone, it's just a normal grocery store now." Then it just became just a mediocre grocery store. There were definitely periods where aisles could be nearly empty, but lately it's been okay. Prices were great, though -- by far the cheapest in the area.
Their hot bar was extremely mediocre. I like the Whole Foods one, but theirs was just... not good. Half the time they didn't even have it stocked with food.
They had a little stand up front where kids could get a free piece of fruit, which mine liked.
It also had convenient returns for Amazon purchases, which was about half of what I went there for.
It was a convenient place for me, and I like it better than Safeway, but I can't say I'm too heartbroken that it's going away. QFC/Sprouts/Town&Country/Safeway are a few minutes in any direction, but they're more expensive. I doubt they'll turn this one into a Whole Foods either.
I've gotten into the habit of stopping in to wander the aisles and check prices because of it (e.g. I stocked up on a bunch of canned soup when most (but not all) Progresso soups were $0.44 a month or two back, and I picked up some microwavable rice+quinoa pouches for my wife at $0.35 each a couple weeks ago, but the inconsistency and overall not great prices mean it can't be my go-to grocery destination.
I'm sure the one by me will be closing since there's a significantly larger Whole Foods just a few miles away.
That's one way to spin things I guess.
Edit: oh oops I see this is about physical fresh stores, we never had those in the first place. Here in Europe Amazon fresh is a weird service for quick small grocery orders. For the bigger ones they partner with a local supermarket ("dia" here in Spain). But I never do grocery delivery because I never make any plans, I just make my life up as I go along :)
But Amazon fresh here is expensive and still slow (2hrs) so really not good for anything.
Amazon go I'm not even sure what that is.
I haven't been to a Fresh here, but we had one in IL and it was just a normal grocery store but more confusing. There's a constant sense of "am I stealing?" And the whole "just walk out" thing doesn't work if you don't have a Prime membership, so it all felt a bit overwrought and pointless. Some of the prices were good, others were bad, others were stupid (produce by item count instead of weight). I'd rather just go to a normal grocery store.
And now you don't have to!
Ba-dump-ching! I'll be here all week, folks! :)
I remember WAY back in the day when Arby's implemented touch screen ordering (on CRTs!) and it was a very quirky process. An Arby's employee would sit behind the counter and stare at you while you spent 5 minutes poking a CRT display. Very slow and very impersonal. They discontinued them in a short period of time.
The Go stores were a great experience but they would certainly be uncomfortable for anyone other than early-adopter or tech-forward types of people. I would just walk in with my own bag, and put items directly from the shelf into the bag, and walk out the door. It was extremely convenient and fast once you got over how weird it felt.
I think they could have done a lot more in giving social clues on both the way in and way out.
I've watched so many people struggle to use these machines for so many different reasons. Pretty much anyone with a physical or cognitive disability will be better off with the cashier. Sucks they have to wait much longer for one now.
I am quite privileged and I know numerous people who might have trouble telling you the name of the meal they want even if presented with a hard copy of a menu.
The main thing I use it for is convenient returns, which is why I’m disappointed in this news. I hardly ever buy things there other than things like gum or chips.
I went there the first week they opened, and the whole store was a mess with shoppers standing still or walking slowly, completely unaware of their surrounds, while messing with the phone or their cart trying to figure it out.
I'm sure that with enough time, shoppers could figure out there system, but I was in a hurry so I just grabbed the few items I wanted and paid cash, which was just as fast as it is everywhere else.
I do want to stop by before it closes, and see if customers figured out their systems, in the year and a half the location has been open.
It's convenient; I only ever remember one problem where it thought I had purchased an item that I picked up and decided on something else. I disputed it online and it was resolved in a day.
Oh man this is what consumers would love to do, have to constantly adjudicate false positives online which they'd have to track to make sure didn't happen. What nonsense.
one minor downside (especially since I don't live on campus anymore) is that in order to walk around and peruse the shelves, I have to give them my payment info just to enter
So no I didn't feel like I was a thief. But I felt like they assumed I was a thief. My guess is most stores are heavily surveilled nowadays, so it might be unreasonable for me to feel this way with Amazon but not Walmart or Target or Kroger, but that's how it felt.
The Home Depot cameras and screens that "BING BONG" loudly as you pass by to get you to notice them showing that they are recording you are also highly annoying.
I wish there was a greater variety of hardware stores near me...
So even though these stores are closing, the tech is widely used and likely expanding and succeeding
Kind of defeated the purpose of just walk out. Since I couldn't... Just walk out.
I knew someone who worked at Amazon UK and they told me years ago they were doing very baldy and there was talk of them closing.
So I'm not surprised to hear this at all.
Anyway, I didn't go back after the first time because it was more like a corner store than a grocery store. Bags of chips and sandwiches in plastic boxes and so on. Overall, the modern Whole Foods is a much better experience. Guards at the entrance to keep unpleasant people out, a fairly quick check-out experience, and the ability to scan your palm instead of having to pull out a credit card or tap your watch.
About the only improvement that I would personally like is a Fast Shopper bonus where you scan something that maps you to your Amazon Prime profile and if you finish checking out fast you get access to a faster lane. The only downside is when people with large bags of things insist on using the self check-out counters and then stand there having mis-scanned items.
Speeding up check-out is a personal life improvement but realistically it would not cause me to shop more, so I understand discontinuing the store.
> We're reaching out because you have an active Amazon One account. Amazon One palm authentication services will be discontinued at retail businesses on June 3, 2026. You can continue using Amazon One at participating locations until that date.
> Amazon will automatically delete Amazon One user data, including palm data. No action is needed from you.
So you spend a few hundred thousand dollars extra on all the cameras, many millions on all the design, pay all the overseas contractors to manually review the transactions, and you still end up with twice the in-person staff than the average store in the airport.
After covid, it was never the same. Open for shorter windows, closed on Sundays, reduced selection, no more meal kits etc.
I had many friends who worked on Amazon Go, so it's a bit sad to see that work come to an end.
What did they do?
They resisted implementing self checkout for years before eventually folding. No digital wallets though, you have to either use plastic or link it to your Amazon account.
The whole dash cart system was a solution in search of a problem IMO. I'm already able to check out about as efficiently as possible. Frontloading the scanning time isn't really an amazing improvement. The store was never crowded enough for it to matter.
My biggest problem with the store was that it was lacking random pantry staples and supplies that you would expect from your primary grocer. Several times I showed up in desperate need of something for a recipe or household task and they just wouldn't have it.
The produce was actually decent quality and competitively priced, but my alternative (the local Ralph's) I think just had some kind of curse or something on it because the produce at that specific location was a consistent level of awful observed over 5 years.
I hope they replace it with a whole foods, much better store IMO.
It's a welcome change IMO, amazon groceries are super cheap online and now delivery is free. They have been removing the fresh name from products for a few months now and replacing with amazon grocery. Certainly less confusion for consumers, at least
Related: https://www.aboutamazon.com/news/retail/amazon-same-day-fres... https://www.aboutamazon.com/news/retail/amazon-same-day-fres...
Store was kind of bare, and poorly organized. But the kicker is they didn't accept any form of mobile wallet! They had an identical POS system to wholefoods which takes it just fine.
So I quickly put my items back and headed to Giant.. Haven't been back since
The interesting question isn't whether the tech was ready. It wasn't. The question is whether Amazon learned anything useful from the attempt.
Computer vision for retail checkout is a legitimate hard problem. Occlusion, similar-looking products, people changing their minds. I've worked on CV pipelines and the gap between "works in the demo" and "works at scale" is brutal.
My guess: they collected a ton of training data from those human reviewers. Whether they'll use it for a v2 or just write it off, who knows.
Knowing this, it was over before it ever started. Beyond the masses of people already having aversion to the oddness of how it worked and likely never wanting to try it, these and others would swear off the store forever the first time they ever got charged for something they didn't take. No one wants to monitor and fix erroneous purchase errors.
Now it seems Amazon is going to leave us a grocery desert yet again.
They were piloting smart carts at the location. The cart scans your items so checking out you just push the cart through a scanner that weighs it. But this invention was like a microcosm of Amazon’s whole fuckup with groceries. The problem with the store wasn’t that I couldn’t check out fast enough, it’s that it was a shit grocery store. They had popular products but they were missing all the unpopular, low margin products you need to actually cook (baking powder, shortening, tomato paste, soy sauce…). They only hire non-union jobs program people at the registers because Amazon believes that cashier is a sub-human role.
The previous store had an owner who would wander the aisles and chat with customers. The new store has Europeans with clipboards who watch you as you shop.
What grocery stores still have union workers?
I had a job as a union worker in a supermarket, and am glad that's still available to others.
https://www.ufcw.org/actions/campaign/albertsons-and-safeway...
In the Seattle area where the poster is from, pretty much all the grocery stores are unionized. Workers at big stores like Safeway, Fred Meyer, QFC, and Albertsons, and local stores PCC, Uwajimaya are represented by UFCW3000. https://ufcw3000.org/shop-union
Additionally, Teamsters 174 organizes a lot of the grocery freight workers. https://teamsters174.net/warehouse-and-grocery/
For instance, the one in north Seattle (Shoreline) is within eyesight of a Safeway, a Sprouts, two international markets and a chef wholesaler.
The other three locations are similarly crowded with options.
What food desert are you referring to?
There's no walkable grocery store in that area. My friend lives in the area and uses a wheelchair, and Amazon Fresh was the only actual grocery store she could go to.
As much as I'm hoping they do, I would be very surprised if they open a Whole Foods in that area.
His food desert that doesn’t exist.
https://www.ers.usda.gov/data-products/food-access-research-...
It's really the suburban areas of Seattle that develop food deserts, likely due to restrictive zoning for commercial properties and minimum lot-size requirements that make sure that every grocery store is a long SUV ride away from the cu-de-sac neighborhood.
If the term Food Desert offends you, I can gladly switch to calling it Food Apartheid instead.
https://www.theguardian.com/society/2018/may/15/food-aparthe...
You just know at least five people within the administration, one of whom being Elon Musk, wanted to change "Atlas" to "Tool"
The implication being that humans who aren't in a union are "sub-human" in your opinion? If so, that's pretty messed up man.
Surely it doesn't have anything to do with their documented history of treating their blue-collar workforce like utter garbage.
But the implication above was that the non-union employee is the "sub-human" option. I find that attitude pretty gross too. Humans are human whether they are union members or not.
Ok, fine, but the OP never said this, you are the only person talking about this.
Work on your reading comprehension dude.
I will miss the grab and go tech in the Amazon stores. I was hoping they would successfully manage to sell that to other stores and make the tech wide spread in bodegas, gas stations and 711s
Amazon straight up wants to just become Walmart. Or maybe Sears is a more apt comparison given their mail-order beginnings.
I guess it turned out that the need more human intervention than they hoped, so the cost is too high for regular stores. However at places where a premium can be charged for high throughput or a low friction experience then the cost of the human intervention can be recouped.
Absolutely zero interest in a physical version that lets me check-out easier, though. So, I can see why they're making this switch.
One of a my previous jobs had a grocery store on the way home. I took to stopping in pretty much daily. It allowed for a bit of decompression after work before coming home. It was very convenient to always have exactly what was needed for that night while being therapeutic at the same time. After switching jobs, losing that was probably the most noticeable thing about the new job
We are closed
for the
remainder of
the day.
We apologize for any
inconvenience. Please come
back tomorrow during our
normal business hours.I know at some point they got caught basically paying people to watch cameras to figure out what products people we're grabbing. I'm sure were either at the point or very close to the point where AI can successfully do this basically 100% of the time.
So I doubt it's the tech aspect of this, more just the grossness a person feels walking into a store with Amazon's name on it. Compare this to whole foods.
The Fresh stores are basically a conventional grocery store, with electronic tags for every item and quirky pricing. They also have "smart carts" with built in weight sensing and multiple cameras so you can basically put open bags in, say "ready to go" then shop by scanning a UPC before placing each item in the cart. Unscanned item? Error. Weight mismatch? Probably an error but I've never tried. The carts are running what looks like a Linux-based UI with some stuff in docker, I grabbed a picture of a shutdown screen on one not too long ago.
Edit: it actually opened in August, so it was around for about six months instead of two.
In a world where anonymity is a thing there will always be at least one inherent shithead who ruins it for everyone. Even if you do have a community where it's true, that can change anytime someone has a kid or someone moves in.
Been in one once for the novelty as they've never been useful.
I show up at CostCo, on weekdays, like 30 minutes before closing time and it's _wonderful_. Few people, nobody blocking lanes while they consider their choices, etc. Same goes for Safeway, Fred Meyer, Trader Joe's, etc.
It doesn't work so great if you've got young kids, or you want to come home from work and just stay home (reasonable), but it's worth considering :)
I suspect that they wanted to take a hail marry to see if somehow it was possible to get much greater efficiency compared to standard grocers, and it looks like that failed.
[1] it may come back. The technology is rapidly improving but they have bigger fish to fry ATM.
However, I love my local Amazon Fresh store because it's a super convenient Amazon return location...
I also know some Amazon warehouses had an entire Just Walk Out powered concessions area in their breakroom for purchasing snacks in partnership with one of their canteen vendors.
They almost seemed like an extension of Whole Foods to a more mainstream suburban market, and I thought they had solid foot traffic.
All in all, it's a cool concept on paper with absolutely terrible execution.
Only went once, bought some snacks, and left.
I honestly think in some ways, going to a store is about being around other people, the same as going to a cafe, not necessarily talking, but just being in the presence of others seems to be what many people crave. I largely think it's the appeal of shopping malls.