This is arguably one of the biggest outages in modern history. AWS region level outage was more visible, but email is a backbone of the modern world.

BBC is running live coverage of it at the level of government and ministers.

Apparently this single outage means Office 365 uptime this year drops to 3 nines (2 nines for this month). You can claim SLA credit worth 50% service fee by applying before December 31.

How many Microsoft employees are working on this? It's concerning that one of the biggest, most valuable companies on the planet, that runs services internationally, can have one of its primary services have gone down for this long.

6 hours ago they seemed to not exactly understand what the problem was, and that was 6 hours into the outage.

This is concerning.

I have always felt it's less about email redundancy and more about having a backup plan. If outlook goes down tomorrow, does everyone know how to keep work and client communication moving? that is something worth thinking about.

Why would anyone introduce a single point of failure out of their control into their company?

We're doing anything to avoid single points of failure in our products, but our IT is doing the opposite.

Having friends who work at Microsoft, this is not really surprising at all. The company has always had deep structural problems. The AI change has really just exposed it and is aggressively accelerating the inevitable implosion. It's truly in a free fall that is planned and orchestrated perfectly by their upper management. Their CEO and VPs are convinced you don't need engineering know-hows any more because of AI, and they got all the management layers to sincerely agree with them. Not in a malicious or subverting way, but in a "you can't get a man to understand something his salary depends on him not understanding it" way.

Microsoft has a moat, but their moat is having billions of dollars to spend on data centers. It's a failure everywhere else. It'll continue to rake in billions in revenue because people need compute now, but it's rotten at the top.

Good morning and happy Friday the 13th everyone

All 3 of my outlook accounts are still dead.

I am looking at other current events and beginning to wonder if there is some kind of correlation.

This is going to cause absolute chaos. Basically every government organisation and business in the UK runs on outlook. The whole day is going to be a write off. It’s like a bank holiday!

..but why is it so centralized? It makes these events so final.

MY University's whole email system is Outlook/365, and that also seems kind of dumb to me.

Self-host your email.

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26 Oct: Microsoft offers voluntary buyouts to 60,000 employees as AI leads to efficiency push

It's just a wild theory, but maybe there are still too much employees left, standing in the way of AI? I would try firing another 60,000 first.

Who needs senior engineers. We are going to have LLMs troubleshoot billion-scale systems!

What could go wrong, said all of the hyperscalers. Enjoy your multi day downtimes.

If Teams is down I take that as a service upgrade

> We're aggressively pursuing all pathways to reduce impact

I love this kind of wording. It makes everything suddenly more serious lol.

The repeated comments on their twitter feed are weird, is it an LLM writing it? why can't they just wait until its fully fixed?

At least Microsoft 360 still has a nice sound to it.

No Outlook, they should make this a public holiday!

Just by looking at the O365 UI changes they have been doing tells me there’s a massive competency crisis within that team.

It would not surprise me if the entire project is complete and utter (human-written) slop

This is very serious: I cannot access Viva Engage.

Funny, my self hosted email has a better uptime than this pos

“Co-pilot, fix the outage. Make no mistakes.”

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Welcome to Outlook/364

Their current engineers must have stored their KT notes from their laid off and leaving senior engineers in OneNote on their Mac, and might have been working with copilot to find the root cause /s

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