At this point it feels like I have an adversarial relationship with many merchants I use online. I wish the simple “you have a product, I have money” relationship was possible. I don’t want to take part in your giant human behavior optimization problem. You have a product and I have money why does it have to be more complicated than that?
Realistically though I know that’s not happening. I will continue to access online merchants in the way I prefer and will do my best to avoid detection or blocking. At least so far Claude is happy to play along but I suspect I will need to seek out an obliterated agent in the not to distant future. (Once the corporate capture of the frontier cloud AI models is complete.)
Sure, the airline may not notice when it happens but it can cut those processes short when they have a full ban.
[1] https://mashable.com/article/airlines-set-prices-artificial-...
Unfortunately I expect this to get continually worse for the foreseeable future. We already have "we can use AI to crack things but you can't" pretty well in place and that is just the harbinger. Companies can use AIs to "nudge" us to their heart's content but we can't use AI to counter it is pretty obviously going to be something they push for.
I seriously doubt that this is driven by any actual abuse, it seems much more likely that they’re unhappy that it’s harder to rely on limited user patience/attention/etc to make more money.
They should meet the customer where they are instead of being antagonistic to their customer by default
Thats a DoT requirement all flights to, from or within the US. (7 or more days before departure)
Cancelling a United flight is one of the easiest cancellations I've dealt with, their app is one of the best but its just as simple from the website
That might be more of a statement about what you've dealt with than about United. Their primary concern seems to be splitting you from your money, and only incidentally do they give a damn about the rest of your experience, whether it's about refunds or switching flights or another step. To give one example: I've seen them go out of their way to trick you into getting travel credit instead of a refund to the original form of payment for a fully refundable ticket. And correcting that is a hassle, especially if you were in a hurry trying to buy another ticket.
However United can (and will) ban problematic customers. This policy just gives them something to point to as to why the customer was banned.
People using AI agents to book travel are just lazy as hell.
C’mon, there is a whole industry for finding optimal layovers, point transfers via partners, best times to book and so on. Simple case “I need a flight from XYZ to XXX on 12/32” (where you don’t really have options to choose from) is not the one people are using complex machinery for.
Saying this as someone who spent multiple weeks (pre-AI era) trying to arrange stays and flights in a most optimal manner. Now I don’t fly anywhere but I can see why someone would want to offload the whole dance to a smart machine.
If airlines don’t want that, they should end their loyalty programs shams, which are currently designed to be unusable without said optimizations/reward hacking hoops, as points devalue fast.
Instead we’ll end up with AI agents that don’t actually find the most optimal anything because any hotel or airline who blocks bots and/or doesn’t have an access agreements with AI providers for data access won’t be in the “database.”
The when something goes wrong we are all alone, we’re sending our bot to talk to another bot, rather than a travel agent (human) handling everything when travel issues arise.
Doorman fallacy strikes again.
HN has a policy of not posting AI generated slop on here. Why aren’t you lamenting how they should just let you be “you”? Why can’t LinkedIn just let “me” send 10,000 messages per day using my trusty bot?
Yes? Fuck that guy for wanting a company to abide by public policy; really?
I mean, this isn't an either/or situation; companies should follow the law. If they don't, they should be brought into compliance by the masses and the government.
---
As an aside, companies should want me to do business with them and they should make it as easy as fucking possible for me to spend my money. That includes potentially allowing me to use an agent to do so.
They do care if you “abuse” the return/support features.
Walmart accepts returns basically without question; if 89% of their orders were agents and eventually returned they’d change something.
So what matters most of all is getting good laws in place and not relying on company policies aligning naturally with the people.
Airlines and other companies are faced with a choice: Let everything go to shit for people who don't use AI agents, or start discouraging the use of AI agents. It will be interesting to see whether companies embrace anti-AI AI agents or try to weight the penalties such that deterrence is achieved without them. e.g. Would you continue using an AI agent to book flights if you faced a potential lifetime ban from that airline?
I personally like the idea of AI surcharges. The airline could put it in their ToS that any use of AI booking agents will result in a surcharge. If your account gets flagged for AI agent games, you get an AI surcharge slapped on your flight. In the case of a false positive, if a human calls up and demands the surcharge be dropped, you do it. If an AI agent calls to complain, you double it. Most users of AI agents don't want to deal with customer service to get surcharges dropped every time they book a flight. This would make it cheaper and/or easier to just book a flight yourself... or use a very well behaved AI agent.
It works both ways. If they can use AI to charge me more, I should be able to use AI to save a few dollars.
If you’re actually arguing they should set a fair, stable price and I should pay it, then I agree. But that shipped sailed decades ago.
I would tend to agree that there is the potential for airlines to be more open with how they price flights to spread the load out to let them minimize overall prices. An airline that worked with its customers might do well.
1) they are under tremendous amount compliance boundaries, liabilities ambiguities and customer support issues, when agents go rogue or caused monetary damages to both service providers or merchants and consumers.
2) we collectively haven't figured out a way how agenic commerce would work. They have been some ideas floating around from Google, Shopify Cloudflare, but it nowhere near settled as a consensus.
3) Fraud/spam/cyber - Agents AMPLIFY these malicious interactions with their existing Human User Interface (HCI). In other words, the current HCI is not designed for agentic interactions.
For example: If your Meta Muse agent buys a $5k business class ticket from US to Europe using your Chase credit card that you find out after the fact, and you call your credit card companies for non-authorized transaction chargeback, who's responsible to the damages? Did you authorize the agent to buy tickets not?
If Chase denies your chargeback and make you liable for $5k to be paid, you pay for it or no? If you don't pay for it, United sues you in court, do you tell the judge you didn't authorize your agent to buy that ticket? Or you sue Meta instead? You see where this is going??
They need to make a best-effort demonstration that they are complying with the federal regulations.
The federal regulations require that flyers see notices about banned luggage and other requirements. The article covers this.
The thing is, they don't need to go to extremes to detect and ban everything. They can state their policy and then they have some coverage if regulators come knocking.
I would guess they're also dealing with the same problems that occur in other spaces involving reservations: AI agents tend to operate greedily and optimistically by default. A common situation in other industries is that they'll read a cancellation policy, then proactively make a reservation before asking the user if they want it. The agent will try to hold a spot and then schedule a cancellation before the window ends (example, 23 hours into a 24 hour cancellation period) and wait for the user to confirm.
As a result, the churn rate for agent-created reservations is very different than when humans do it, which breaks a lot of assumptions and financial expectations.
Unregulated spaces like restaurants can charge a non-refundable reservation fee or threaten cancellation fees (which is enough to scare off agents, for now at least) but regulated spaces like airlines may be required to process cancellations according to some rules. So now if you have agents everywhere exhibiting reservation/cancellation behavior that nobody expected and it's changing suddenly with each new update of Meta Muse or other system, it gets messy.
AI agents are a real problem for a lot of interactions that previously assumed humans were making the decisions. When an agent running 24/7 with a goal of maximizing its owners' happiness starts doing things, some of these systems break down.
So I can see multiple reasons why they'd want to officially disallow it. I would expect that making it a formal rule is enough to start getting Claude, Meta Muse, and others to add a guardrail forbidding it too.
Not going to stop the motivated individual running OpenRouter tokens and some complex local agent setup, but that's such a small number of people it can be ignored.
But pretty much every company that's involved with payment risk assessments, identity verification, or bot detection (Forter, Incode, Akamai, etc.) now has services they're trying to sell to merchants so that they can identify agentic traffic. Time will tell how effective they are with the different varieties of automation.
Some merchants want that capability to make sure legitimately authorized AI agents don't get unduly tangled in fraud prevention systems, but others, like United it seems, will use it to try to block them outright.
Then it will be like the higher percent you pay for the Titanium Plus Card holders, and complaints will vanish.
The product-for-money part is never the problem. It's always the refunds, the chargebacks, the customer service complaints, the person filing a complaint with regulators.
A lot of the systems that relied on low levels of these situations are about to be tested by waves of agents doing everything they can to take advantage of the rules: Chargebacks, complaints, refunds, cancellations.
It is still but you're not shopping around prices based off "you have a product, I have money". You're shopping around because "you have a product that others also sell and I will pay any one of you the least amount of money I can get away with".
> How do they plan on stopping me from using Claude code with the Claude in chrome plugin, or some other computer use agent?
I proactively answered this very question in my own comment. Initially they will try and block your chrome plugin and if they fail, then those $50 flights will just be gone from the website. More context in my own comment but this is a very reasonable question to ask.
In which case the next step will be AI plugged into a full mouse and keyboard emulator set up that plugs into a USB port and HDMI to read the screen.
And if they try to block that, I would claim it to be an ADA violation because it would be an excellent product for blind people and repetitive strain injury people. Their lawyers will be shit scared when I expose that they're systematically charging disabled people with assistive devices $50 more.
Sure but at that point you're noise and not going to affect the bottom line. Running an MCP server makes the feature available to millions of CharGPT/Claude/Cursor/etc customers.
Fucking tickets are like playing some crazy lottery bullshit. Look from an iPhone. Prices go up. Look too many times, prices go up. Look on the wrong day prices go up.
How a single damned person on HN could root for the airlines is bonkers. They deserve nothing but contempt.
It’s just statistics.
Now sure you could bypass this by running your own harness/tooling, but then you'd be in breach of laws. There's various policies like this today around web scraping
It is - these restrictions are part of the product. How you allow people to purchase your offerings is part of the business and has its own costs associated with it. How much more would you pay in order to have a LLM purchase a ticket for you?
The endgame is just to raise prices for everyone. It's not like airlines are making a ton of money. Everything affects their profits and small margins.
Imagine if you just went to their site and honestly got the best price that day / week.
I’m actually skeptical that there are loss-leader seats being sold on normal routes (eg where one airline is not trying to force another out of business). Does anybody have a source for that? I have always assumed that low prices were to extract as much value as possible from a plane on a given route.
Chrome has this architectural problem where the webpage can see what extensions you have installed. United could just refuse to run if you have that installed.
id dont scrape for profit but for hobby projects. and some of websites them are annoying.
I have been exploring know your agent solutions and nobody can give me an honest answer.
(fingerprint patterns, prompt injection so Claude literally tells the website, atypical load and interaction, etc.).
Maybe they won't be able to stop you, but the average Joe won't be able to cover his tracks as effectively, or most likely, Claude Code and others will by default be required to assert the browser for the current session is being operated by an agent.
By that time, the open obliterated models will have caught up and will be able to do this just as well as the current frontier models, if not better.
Now it feels like a lot of businesses don't see the customer as any sort of partner. They're an obstacle that stands between the business and the customer's bank account, to be removed by any means possible. Providing goods or services in exchange for part of that bank account is merely an unfortunate and undesirable necessity that they haven't yet figured out how to avoid.
How do they plan to stop you? I don't know but the punishment would be cancelling your tickets if you get caught
- already streamlined (spend 2min on Google flights, seatgeek, etc...); we aren't stuck with early web UX and latency
- I want to have 100% control of the outcome or would have to write a long list of preferences and rules (middle seats, layovers, etc...) to feel good about trusting automation
- require making a large payment. the agent is not getting free reign to use my cc
- give me some personal satisfaction and enjoyment - its delightful to look foward to a trip, concert, etc... and planning is part of the fun and anticipation imo
Booking a flight is obfuscated and you'll have to comparison shop across multiple websites or even devices to get the better deals.
Same with hotels - they have tons of rate obfuscation and you have to cross shop their individual websites and the aggregators as well as third party discounts to figure out best deals.
Concerts are similar but different. Sometimes they should be selling tickets via lottery but make everyone fight over them. Other times there are presales. Other times you have to shop through scalpers. Arguably tickets are less painful than the other two, but they're still a manipulative mess where you waste a lot of time.
What percentage of the total value is typically saved by those who check different devices, browsers, etc?
But for most people, we don't do it frequently enough that it's actually a big problem to solve. And when we do, it's a significant enough investment that we want a say.
If this approach of using AI to get around intentionally hostile platforms continues, it would be better for everyone to just regulate. Especially the environment, which air travel is already extremely bad for.
I guess the best option is, to use a good reseller/travel agency that provides an API/MCP for booking and managing flights.
For finding the cheapest deals agents can still be used. Just the booking itself is probably better done manually. It also eliminates the risk that the agent does something stupid.
edit: they might try to block agents, but this won't be possible with browser use. they can always throttle users by IP or fingerprint. Letting an agent book a flight might be risky, because they might cancel a booking or impose a fee if they somehow detect it.
I often use Kayak or google flights to screen multiple airlines, but once I've found a flight I like, I generally book it on the airline's site, and the UI is basically identical to Kayak. Put in some dates, some locations, click search, browse through the options, pick the one you want. If you are flexible on dates, there is a little +/- 3 days checkbox that will show a table of flight prices.
I'm probably stupid, but what are the improvements that would help customers find the best deals?
Now, if you're buying from consolidators on their consistently-shady-looking sites, which will contact you later with your ticket if they got it at all: oh yeah those are sometimes total insanity.
but generally in Europe many airlines will by default show you only the base fare price without carry-on bags, checked bags, seats, etc., and the surcharges aren't fixed (some flights may have cheaper bags, seats, than the others, on the same airline), and then there are multiple levels of "Economy" pricing with some of the options packaged into the price (e.g. Austrian has "Economy Basic", "Economy Light", "Economy Comfort", "Economy Flex"), but sometimes buying Economy Basic + baggage + seat may be cheaper than Economy Comfort.
Also the rules of what is included in which package differ from the route (longer routes have more included), and from the operating airline (e.g. Air France website also allows you to book lower cost Transavia flights, Austrian/Lufthansa websites also allow you to book lower cost Eurowings/Discover flights...)
And then there is the hell which is Ryanair, where you have to go through multiple pages of "no I don't want travel insurance", "no I don't want to rent a car", "no I don't want to buy fasttrack", "no I don't want to book a hotel with you", "no I don't want to buy a seat", "no I really don't want anything else"...
And all of these employ gray patterns like the "no I don't want it" button being less visible/prominent than the "I do want to pay more" button... (and this is not only true for Ryanair, but also for Austrian's "Upgrade to Economy Comfort" vs. "Continue with current fare", which conveniently shows before selecting if you want bags, seats, etc. where it actually could've been useful if it showed you that you can pay less)
Also most of the airline search sites don't allow you to filter non-stop flights, so if you're flexible on dates it will show you "cheaper flights" on other days, but instead of 2h flight from Vienna to Paris it's gonna be 5 hours because of a transfer in Amsterdam/Frankfurt...
What could be better would be "I want to select a seat at check-in, I want to fly with 1 checked bag and no carry-on bags, I don't want anything else, I want a non-stop flight, show me cheapest prices for this"...
- 24 hours to cancel any flight (or some airlines let you reserve with a 24 hour window to pay, which also fits the regulation)
- Seats that are sold cannot be sold to another passenger during this window (it's removed from inventory in GDS)
Now imagine you have people using agents to do the following:
- Book and cancel flights regularly to try to save a few bucks
- Set up an agent "if prices hit $xxx, book immediately and then cancel within 24 hours unless I tell you otherwise"
You suddenly have an inventory problem that can effectively DoS an airline.
But do these actually exist?
The usual issue of flight booking APIs is, that those flights are expensive. It's what travel agencies or travel departments in companies use.
CBS being, probably the most reliable and spin-free reporting, I believe the article.
FAA regulations and security are equally as good of reasons as "out to hide deals".
I think this is only true now that the AI's can interpret the pages correctly. Failing to decern the correct information is, I believe, the more human response.
It seems like the upside down turtle again.
It's mostly a commodity, specially for economy class where price matters.
After gas and grocery, its the most vicious, cut throat business where a customer will switch from United to Delta over $5. Unlike gas and grocery they cannot compete on volume (even a 747 has a fixed capacity per leg).
It sounds counterproductive but personal AI agents cause a local optima while overall increasing cost for rest of the travelers.
For example, if you had an MCP connector to United and found a flight from SFO to DEN for $50, the rest of the seats have to go up in price to compensate and not just by a few cents because the nominal cost of an economy seat is likely $250, not $50.
Now United isn't against offering a $50 flight to customers who they deem "worth it" - they just don't want it to be anyone who can run an MCP connector. They are just betting that the "worth it" will "make it up" in the long run vs. a customer who's just there for the $50 seat.
What happens if you say "screw it, I'll code my own custom MCP connector to United.com!"
Well, eventually they will try and block you and then those $50 flights will just be gone from the website.
If this is indeed the case -- good riddance to that practice! Why should I be sorry that it goes?
Of course everyone wants the $50 tickets, so the market gets all weird trying to both fill flights and charge as much as possible, while being competitive with other airlines that are trying to do the same thing. Because there are competing airlines, the final margins stay low, so the airlines are barely "maximizing" profits so much as they are simply maintaining profitability.
But once the company starts defining "worthy of cheap tickets" groups the system becomes very murky; and murky systems impose costs on everyone.
The effort you (and others) are willing to go to get the $50 doesn't seem to match up with the "fine, the practice should go". If it doesn't matter, why expend effort to do it?
They go to those who can steer future purchases: travel office employees on personal trips, etc. That's a form of a soft kickback. The $50 tickets due to an airline making a bad demand forecast and running a fire sale on unsold tickets will not disappear.
Disney is doing similar stuff with their app and queuing nonsense.
Actually if I ran an airline I’d try to prevent everyone from being able to snipe the best seats with their agents as soon as they came out. Using lotteries, special manual two factor authentication etc.
Accepting this is currently true, should we prefer this equilibrium?
If you are an inveterate optimizer, it works to your advantage. If you are not, well I guess you just don't care. So net net, yes we prefer this equilibrium.
if you're paying for flights you don't want to take, then I'm sure they're happy for the extra spending money of course. Why would you want to do that?
* they are trying to artificially inflate the price
* they could send cargo that is, per pound, more lucrative than the cost of a ticket
It's not like the weight of a person is going to cost an extra $50 in jet fuel
Not much of a factor on more expensive fares, but for short flights where a $50-100 fare is realistic.
[0]: even with today's oil prices, the extra fuel is only $20-30 for a transcontinental US flight. negligible for short flights.
Contractual discounts--which corporations do have--are usually balanced by a guaranteed spend figure. For small and midsized companies, the spend is often paid in advance, to the benefit of the airline, which can carry the float and lock up a portion of market certainty.
My two cents: I have a deep amount of respect for United's tech stack. It is the best amongst US airlines and among the best in the world. However, this is the wrong move for them, and unless other airlines follow (doubtful, since United taking the lead here gives others competitive advantage,) United will have to backtrack in a year or two.
And? They offered a $50 ticket. Did they expect people not to buy it?
If I search manually and find the $50 flight I planned spending $200 on, I’m not going to decide it’s too cheap. MCP acts the same. For at least a decade there have been services that will alert you when a specific flight drops in price, letting a human basically do what the agents are doing.
If United doesn’t want to sell a ticket for $50, then they should, y’know, not sell tickets for $50.
If airlines didn’t want to play pricing games, they could stop playing pricing games. List a standard fare for a route if you want to sell fares at a standard rate. If you want to try and squeeze me for an extra $20 because I’m buying during work hours, or $100 because I visited your site 5 days ago and now you think I’m desperate then you don’t get to complain when I use underhanded tactics to get the best deal. They make the rules, they shouldn’t be surprised when their convoluted system gets exploited by people that know the rules.
Nicely put.
They make the rules, and so they'll try to do that again.
Sounds like Google Flights.
Your sentence and the comment you linked say completely different things. You say airlines are trying to reduce prices for everyone, the comment says they're trying to achieve perfect price discrimination to maximize revenue. Those are not the same thing.
If AI agents were more effectively managing flight paths, determining pricing, managing communication channels on the supply side, it would technically decrease cost per flight, but on the demand side, if AI agents just find the cheapest flight and book it, all it does is beat someone else who likely would have gotten to that flight a bit later.
I do think eventually it's going to be supply agents communicating with demand agents that lead to a coordination equilibrium. But until then it's just a race to who has the faster, more integrated models, and now, who has models which can bypass the restrictions providers place on their use.
It doesn’t take much compute or anything really above the cheapest claude subscription to do this.
Similar to how internet evened out access to many things that were in the past blocked by access to knowledge.
Imagine two competing political candidates, one has funding from an AI lab and produces thousands of short-form AI videos per day and spends millions of analysis of the full spectrum of feedback and performance of the ads, simulates public sentiment, pruning every aspect of their persona, response strategy, channels to focus on, etc. Or a company accused of misconduct creating an AI psychological profile of the judge and every jury member via their social media history and demographic information and curating the best permutation of arguments from millions of options that maximize every predicable sentimental vector.
Agentic access would give Alice the chance to cross-shop and buy the cheaper flight as well. But now, to net the same amount, the airline has to charge $75 per seat, excluding Bob from participating in this market.
There is nothing stopping the airline offering Bob $50 per seat in the second scenario, other than profit preservation. If they were making a profit on the $50 ticket in the first scenario, they are making it in the second. They just happen to also be making less profit on the $100 ticket.
In effect you are making corporate profit a constraint on the market, which is not the case.
Your example actually shows that the welfare extractive pricing algos companies use today can be undermined by AI, which is good for consumers in this narrow example.
It might not be profitable to fly a route at all if not for high paying customers. But if you can get a few high paying customers and provide return on capital, then extra customers are, relatively speaking, gravy.
And the cheap flights for those customers? Consumer surplus, baby.
The industry responded with aggressive unbundling - basic eco now has no carry-on, no seat selection, no changes. All can then be bought as extras.
This is a scenario across many industries - hotels, car rental, cruise, concerts, online retail etc.
Basically - yes that trend is bad for Bob, but it makes things more transparent, fair, and increases competition. It's the way the world goes - hard to stop that.
A similar example discussed recently on the podcast ”The Real Eisman Playbook”[0] illustrates the point: Many retail investors have trading accounts with some cash sitting idle. The brokers earn a healthy margin by investing that cash into short-term money market funds (MMF).
Now obviously, the diligent investors could easily buy the MMFs and pocket the profit themselves. However, many of them are lazy or don’t care. But now with agentic access, even the laziest user can optimize their short-term cash holdings, which might cost the brokers relying on this income dearly.
[0] https://youtu.be/y45yqiCdfI4?si=TzVcAb0mXjdXObUs&t=490[Edit: didn't pay enough attention to the flow of the conversation here - this is really a response to ProblemExplorer's original post, which linked to _diyar's post (parent to this one) as explanation].
No they did not. I am the grandparent and linked to their comment because they concisely explain how the airline made $150 off two sears instead of $100 while giving Bob the $50 deal he wanted (bay making Alice subsidize Bob).
If Alice used an MCP too, there would be no subsidy and neither Bob gets the $50 seat nor does Alice get her $100 seat
"made $150 off two seats instead of $100 while giving Bob the $50 deal he wanted" is maximizing the amount each passenger would pay.
And you vastly overestimate the price discrimination that airlines have today for comparable classes of service.
They don't make their money on economy seats.
Dynamic pricing is mostly a seasonal and timing game. And the actual money is made in higher classes of service.
This idea that Bob and Alice are shown drastically different pricing for the same seat because of insights into their specific purchasing behavior is just ludicrous.
Most people buy tickets from aggregators who have been already gutted the ability to do this anyway.
You basically argued literally the entire thesis for customer segmentation and behavior based pricing and then called it ludicrous. I hope PhDs and statisticians who make living building these very models don't see this comment and begin to question their entire existence.
Why did airlines fly a 737 with full staff on board for just 3 economy grade passengers on a leg (like during times of COVID) ?
Been there! CRW → CLT on Christmas Eve. Just me, and three air hostesses.
I assume it's so the planes will all be in the right place when they're needed the next morning.
In your example ($50/$100), the airline is extracting all consumer surplus. This is called perfect price discrimination, and it is bad for consumers.
There is nothing stopping the airline offering Bob $50 per seat in the second scenario, other than profit preservation. If they were making a profit on the $50 ticket in the first scenario, they are making it in the second. They just happen to also be making less profit on the $100 ticket.
In effect you are making corporate profit a constraint on the market, which is not the case.
Your example actually shows that the welfare extractive pricing algos companies use today can be undermined by AI, which is good for consumers in this narrow example.
Just to be clear, your argument is that it's "counterproductive" and a "local optima" for people to have complete and accurate price information available for purchasing their tickets? And that making this information harder for them to find is better for them? Can you point to any real-world examples of an asymmetry in pricing information ending up saving the side with less information money rather than the side with more information to use that in a way that disadvantages the other side?
But isn’t this the same argument, more or less, that police make for not wanting to have body cameras on all the time, because they would then be “forced” to give everyone who was breaking the law a ticket or to arrest them instead of letting them go if it “feels like they should”?
The analogy being that the police could pick and choose who they should arrest versus who they should not and let off with a warning - who is “worth it” (i.e. generally, people of, umm, not color, it turns out).
Anyways… it does seem that some kinda of preferential treatment could be lost here. But preferential good treatment for some is kind preferential bad treatment for others, so theres that.
Feel free to ridicule my argument.
Later on, assuming all of the carriers are affected by this, flights will get more expensive and maybe we will invest in other modes of transport that is cheaper
This has nothing to do with AI. Any sale pricing cause the average non-sale price to go up! This is why many companies outright refuse to participate in sales outside of damaged / opened goods.
> Now United isn't against offering a $50 flight to customers who they deem "worth it" - they just don't want it to be anyone who can run an MCP connector.
I don't understand the premise you're painting here.
Airlines lower the price because they have unfilled seats that are not selling at the current price. The price is lowered as an intentional choice to reduce margins on that seat because making any margin over the fuel cost of that passenger's additional weight is worth more than getting nothing at all.
They aren't thinking about the customer and how lil' Timmy wants to visit his dad in Idaho, they're maximizing profit by rapidly adjusting their service to the supply-demand curve.
This is rarely the case for popular routes. Airlines lower the price for popular routes to increase margin per utilization which is why skiplagging is not encouraged because it decreases the margin per utilization.
> they're maximizing profit by rapidly adjusting their service to the supply-demand curve
if they were doing that, they would be booting off customers who paid less than those on the wait list.
If it was legal they would definitely do this. And the times they are allowed under the law to boot paying passengers, it is definitely someone in economy
Do “many”? The companies I’m familiar with who used to do this have largely abandoned the practice due to consumer expectations of sales.
I agree, a lot of them give it up and "many" is overly generous. I think I remember that Thursday Boot Company still does it?
Your premise is false, as it rests on the logic that there is a zero sum game between passengers. Airlines offer tickets at the level and price they feel like they can sell them in the marketplace. There's not some invisible total allocated to passengers on each flight, where if one person "gets a deal" others pay for it.
If I need to fill a seat last minute at a ridiculous low price, I'm glad an MCP client will fill it for me.
If the concern is that everyone will wait until last minute, that sounds like a problem that solves itself, last minute tickets will increase in price until the minimum price for air time is achieved.
Economics and all that...
Yes there is an issue.
An airplane can only fit a fixed number of people per leg. One way you can make money in a low margin business is make up in volume - this is the game gas stations, grocery and discount stores play - like Walmart.
You cannot play the volume game when you're physically constrained on volume, so you have to play another game.
I don’t know anyone that’s seen a cheap flight for sale and decided to wait for the price to go up.
There are less price sensitive customers, but even the most price sensitive people don’t ask United if they could please charge them a bit more than the listed price.
I think this is because people are purchasing only what they need as recommended by their AI and nothing extra. This is a better outcome for the customer.
OpenAI is really eating Google's lunch hard[2]!
It made me think, an agent would be nice. Too bad.
I do not look forward to when rules like this run up against a11y concerns. The AI equivalent of the Domino's case will certainly be interesting!
The airlines use every nasty practice they can to raise costs to you. Hidden fees, raising costs by just viewing flights and all kinds of other crap.
Let them burn.
How much can it cost? And if it's so expensive, wouldn't intermediaries who cache results actually be cheaper?
I was pretty frustrated recently when I got a flight for 20% less by clicking through from a Google Flights link than I did from searching directly on aircanada.com while logged in with my Aeroplan account. I know exactly why it's the way it is, but it's pretty discouraging to feel that loyal-customer behaviour like going directly to the airline instead of an aggregator is punished with a higher price.
Almost always, if you walk up to the front desk and ask for a room, the price is 15-20% more than what you see online at that very moment.
This is baffling, and has to be coming from some convoluted agreement.
The hotel makes a lower amount if I book through priceline or expedia or whatever.
The hotels hate expedia but they can't opt out of it so they just degrade the product that is offered at expedia's discount rate -- and they degrade it in a way that expedia can't force them to stop (room assignment is always done at checkin).
Usually it is done on GDS, which take their cut for each search. And those searches are frequently done on systems can remember 60s when they were created.
I'd argue that's the root of the problem here.
https://en.wikipedia.org/wiki/ITA_Software
ITA, in particular, is memorable as a HN favorite because their software was pretty much 100% lisp, at least before the google acquisition.
But at the same time they should’ve just made it more accessible and just raised the prices anyway.
It's funny how many AI tool demos have used flight booking as an example task. I always groan at that. I just don't think that will be the way most people book flights. Maybe the 1%ers or less. Are you you currently doing this?
If they can forbid us to use AI to interact with them, their customers should be able to opt out of being handled by their AIs as well.
Tit-for-tat.
I predict the same thing happening with AI agents. The direct analogy here is United is missing out on revenue by being unable to trick me into paying to choose my seats or whatever. Luckily, it will be a harder for the platforms to cut off agents but they will try.
What are airlines they really afraid of? That people get an advantage by comparing prices?
And for banks, for years US banks have managed to keep data internally, only exposing it through Plaid, and thus getting paid for it. API like the PSD2 in Europe allow me to connect my software to pull in the transactions for free. In the US you have to hand over money to say Monarch.
They want a person to go through the checkout flow because people might click on the high margin ad-ons they offer. United has a bunch.
If they make me wait in a phone tree for hours, they should be able to talk to my AI to resolve some issues.
That’s ridiculous.
They just want to keep their price list miserable to compare so they can overcharge people.
Probably many other things too. But it's an arms race.
That kind of argument in bad faith is enough to tell they blocked it because it's detrimental to them and adventageous to customers.
Or at least a California state law.
Usually they are for selling more tickets
So the question is : what are they not telling us ??
It arguably makes it fairer. An option to trade effort => value.
If they would give the best price to everyone right away,the lowest price would be higher.
I'd rather have uniform pricing than have to hunt to not get fucked
I also wanted to play with some ideas I have around approval of agentic actions and sharing of credentials. I can selectively share browser cookies with my MCP server and it'll inject them into browsers the agent can use for a limited scoped task. I use a decision API to try and see if the browser actions match the approved work or if they're going awry. This is generally preferable (for me) vs just handling my credentials over and letting the agents YOLO with their cloud browser. I get saved recordings sent to my phone.
What if the airlines instead focused on delivering great service at a competitive price?
"Nah, let's escalate this arms race instead."
Germania, IIRC, tried that in the late 90s, offering a flat fare for every seat.
They had to roll it back very quickly because their bookings dropped unsustainably - nobody wanted to pay a fair price for a seat, even if it was cheaper than they might realistically have had to pay under dynamic pricing.
All that potential customers fixated on was that the flat fares were more expensive than the few cheap loss-leader seats advertised on rival airlines.
"The market can remain irrational longer than you can remain solvent" etc etc
https://www.msn.com/en-us/money/economy/delta-united-jetblue...
It’s an industry AI vs consumer AI arms race, and industry sure doesn’t want the consumer to win.
I'm bearing on the impacts of AI in general but maybe, just maybe, it might be the death blow to the demand pricing that is so rife in booking airline tickets? Customers hate it. People know that a given flight might cost $200 or $1000 depending on what time of your day you try and book, whether you try and book on a weekday or weekend, if you're booking from a corporate IP address and so on. None of these things have anything to do with how full the plane is. They're all UX anti-patterns to ask "how much money do you have?" before giving you a price. And it needs to die.
Airlines better get used to this because this is an arms race they cannot possibly win. Good.
Unless there is some Claude AI safety concern of booking tickets.
Some of the points they raise, I do think are cause for concern as it relates to potential legal liabilities... but I don't see how they could possibly restrict AI usage meaningfully, besides just getting the big popular groups to assist in limiting their own services somehow, which doesn't solve the issue entirely of course, especially with local LLM usage on the rise.
And some banks are forcing the use of their insecure apps that rely on SMS 2FA.
