We use to have the world running on common sense, everyone would have worked on the goal of efficiency and progress. But now since a few decades, society is going downward. We are encountering thousand frustrations like that, everyday, it doesn't make any sense, but no one will fix anything, because no one is responsible, it is the process, it is "how things are supposed to be". There are very few corporate or political leaders that will be like a normal person and say: "fuck it, that is not possible, come here engineers, you have 5 hours to fix that so I can have my app work in a single click."
In the dark ages you just called a number, said what you want, and if you were a regular and they knew you, then you were done in less than 20 seconds.
Now it's a nightmare of two-factor garbage on top of vibe-coded garbage on top of middlemen selling your data. Everything sucks now.