2 pointsby rima_66736 minutes ago2 comments
  • austin-cheney26 minutes ago
    My boss and I solved for this problem at a large organization back in 2012 when I was the assistant manager of the organization's knowledge management team.

    The solution was as simple as forced transparency. It was a social/culture problem, not a technology problem. It was not about the tools. Almost any tool can be made to solve for this problem. It was about the people.

    To solve for this:

    1. You need to have explicit support from the senior executives, almost like a get out of jail free card that allows you to skip entire segments of chain of command. Without this you are dead on arrival.

    2. You need goals and a plan.

    3. You have to coach the impacted teams. Some teams will get this immediately require only periodic validation, a few minutes a month. Some teams will require constant training and hand holding.

    If you think you can solve for this with a software tool then just give up now, because you are only spinning your wheels. More than 80% of the total effort requires talking to people.

  • rima_66736 minutes ago
    [flagged]