https://news.ycombinator.com/item?id=10387962
https://www.backblaze.com/blog/hard-drive-reliability-q3-201...
For various reasons I don't consult Backblaze stats much nowadays, but I wish this kind of reliability and failure rate information were more available for other products, especially LED light bulbs.
At 70,000 miles very expensive parts began to break down like clockwork, like the very complicated alternator, and even small accidents racked up $10,000-$20,000 repair bills. Insurance paid for it, but the car was out of commission for a month each time.
I can’t fault the reviewers exactly, but I learned a lesson that there may be something to longer, proven designs that have been battle tested over millions of collective miles.
(I personally don't drive them, but many of my family members love them.)
If you want to keep a new car 10+ years, they're generally a safe bet. Related: I had very little problems with my 2018 Tesla Model 3, but traded it in at 6.5 years because I needed a larger vehicle for my family.
Such an insanely useful little channel and they do amazing work.
Layered on top of that is the massively increased cost of parts and labor to install the parts and paint them. And cars aren't really made to be taken apart easily.
Then there is the issue of availability of parts, especially in newer cars.
All of that makes it so that there are a 100+ cars outside the body-shop I frequently pass by. Because of the speed (or slowness) of the pipeline, body-shops need to be a certain size. Then insurance tries to squeeze them, and people don't get paid enough for the work they actually do.
So that's why your repaired bumper is 2 tints darker than your body. No-one has the time to properly blend the paints.
This is a major contributor for specific models. I was listening to my brother complain about a vehicle that rolled into their shop lately and how the engineers really didn’t think about how difficult it would be for technicians to service things. Some parts are fairly inexpensive and easy to replace but you have to remove the engine or transmission in order to get enough clearance to swap out the part!
I replaced the heater core on a 1987 Ford XF Falcon. In hindsight, it would’ve been easier to pull the motor out and cut myself an access panel in the firewall than it was to disassemble and reassemble the dash.
People on HN love talking about small cars, but purchasing data has shown otherwise in most markets.
The Kia Soul was also heavy hit by tariffs on South Korean automotive exports in North America and the EU as well as the sanctions on Russia, as it was manufactured and assembled in Kia's Gwangju and Kaliningrad factories. Btw, the Russian factory now assembles Chinese cars for the Russian and Belarusian market.
- I just received this product and tried it out. Here's what I like or dislike about it.
- I've been using this product for a while and have this big problem with it.
Set 1 will give you a decent set of opinions, but they won't be about reliability, because no one has had it for long enough.
Set 2 will be overwhelmingly negative, because people who are happy with a product aren't posting about it online long after they bought it.
Extremely detailed and generally great testing. Though tbh, if you were in a department store with all the options in front of you, you would give them all a try and pick the one that you like the most. You can evaluate half of these variables for yourself in a moment by holding and trying it out. If you're an audiophile, then you would can have your music and give each a listen in the store and decide better than a curve graph.
I spent a ton of times reading all the reviews and narrowing down the options, but was still between 3 or 4. Ended up driving 45 minutes to the nearest bestbuy and they had a decent selection. It was amazing how quickly I eliminated options and ended up picking one I liked.
No spyware and featuritis a la kings of user-hostilility LG and Samsung.
No planned obsolescence from built-to-disintegrate brands living off ancient reputations like Whirlpool and Maytag.
Just a machine that I won't have to worry about from a company that makes money by providing value rather than by victimizing their customers.
Sadly Bosch didn’t take the same tack; the prospect of slurping up all that sweet, sweet data must have been too hard to resist. I love my 800 series dishwasher but I do wish it were as “dumb” as the TR7.
Reviews are so easily gamed that it's hard to trust them. Only companies with small product lines can build and maintain a durable reputation for quality.
Maybe their built-in speaker hardware can be reconfigured to act as a microphone.
My speedqueen dryer needs a new control board after 9 years. A new dryer isn't as high quality. From what I understand the dryer quality dipped in the past 6-9 years whereas washers are more or less the same. Maytag and GE have much cheaper dumb options you should consider, and save yourself several hundred. It will also make replacement less painful if a critical part dies.
Household appliances have been around for a long time now. I wish that there were open-source hardware designs that a certification organization could evaluate.
In a weird way, publishing these things is an entirely new low for disrespecting people over the internet. Back In My day, the author at least put some effort into insulting the audience, now it's just laziness.
5 star reviews are all: “I did the tour and the agent was friendly/place looked nice”
meanwhile the 1 star reviews: “I actually live here and this place is terrible.”
no doubt they ask you to review 5 stars on the tour…
I don't pay any attention to the positive reviews at all, except just for the number of them.
Other places have 1 star reviews mentioning mold, pests, break-ins, etc.
I use a similar approach for amazon reviews. If all the 1 star reviews are telling the same story then it’s bad. If there’s not much consistency then it’s probably fine. That and the percentage of 1 star reviews. generally I aim for <5%
This is likely a misleading statistic, as dissatisfied owners are more likely to write and submit reviews than satisfied users.
Few car owners spend a lot of time thinking about the stuff their car didn't screw up or have a good basis for comparing those to a wide range of comparable vehicles.
Anyway, all i'm saying is its not terrible. People who watch reviews on release should know there is no reliability to talk about unless the reviewer spends the effort to 'accelerate' these - e.g. Fold testing foldable phones and counting them.
Take a look at my country's (Singapore) arguably #1 e-commerce platform and you'll notice something even more mindblowing - platform-generated, ai-generated reviews. And no, its not the sellers, most of them have even voiced their frustrations that they dont even have an option to block these 'ai-generated reviews' on their products. Yes, there are ai-generated humans wearing ear0hones clipping through ears, on the complete opposite directions and telling you how awesome the product is. Truly dystopian.
https://www.reddit.com/r/singapore/comments/1wn9cz5/the_stan...
> Most of what breaks shows up after the review is done
The car reviewer needs to get over the honeymoon phase of this new shiny gadget.
Most reviewers simply can't evaluate products over a sufficiently long term to make convincing judgements about reliability. Where the latter is important, it's better to consult a source like consumer Reports that specializes in that sort of longitudinal assessment at the price of narrow product focus and shallower review detail.
But ultimately, for reviewers, what matters is that they “make a living through reviews,” so they have to say things that fit the fanboy tier they’re targeting.
The problem is that fanboys are generally people who buy more devices to begin with, so they also judge reliability based on the existing product lineup, and reviewers are largely the same. As a result, they can’t help but judge mainly by new features.
To be precise, “reliability” requires predicting the future, and that’s not easy. How would you know if your computer might break tomorrow? There are serious hinge issues with the iPhone Duo right now—how would people buying it have predicted that?
Prediction is basically break-even even when you’re right, and easy to criticize when you’re wrong, so it’s a hard attribute for reviewers to review.
The only way to do this would be to give reviewers the product a year before it's released. That's obviously not possible in the modern JIT product market economy
The reason I only buy old stuff and basically never a new product (unless it's a early adopter type thing) is so that I can get the community reliability score.
Never pay to be a new product tester
1. "This works as expected to without error or repair for longer than expected"
2. "This is easy and straightforward to repair, so when it breaks the halt in operations is only temporary"
I don't know why people seem to use #2 when it is obviously not the meaning of reliability, but some version of it almost inevitably brought up when discussing an unreliable technology that somebody still prefers to use over the reliable one.
This thinking infests everything from computing to cars.
"Sure my PC crashes all the time, but its a simple reboot and some configuration tweaks to get it back online, takes like 30 seconds"
"I love my car, the service from the repair shop is white glove whenever I bring it in. I'm usually in and out in the same day"
"My stand mixer is amazing, I only have to 3d print a replacement for the central gear every 10 or 11 loaves of bread and it's a 30 second swap out to get it working again"
"I love my new clothes dryer, the maintenance contract gets somebody in within 24 hours to get it back online"
To the point of the post, very few organizations track long-term reliability and repairs for products, even major expensive ones like cars and appliances. The segment of consumer who really cares about this stuff just isn't large enough to make it really viable to do so, and the segment of consumers who follow definition #2 undercut them anyways.
Examnples like service from the shop and a maintenance contract on a dryer are great examples of people mistaking convenience of it being fixed with reliability, which is your main point But in many cases if something can reliably be fixed by the owner in an acceptable amount of time, that is a form of reliability.