America.gov: Branding in Search of a Product(donmoynihan.substack.com)
3 pointsby hn_acker2 hours ago1 comment
  • jruohonenan hour ago
    But it is still an improvement (?), I reckon, even if with flaws, so credit to whom credit belongs, I suppose.
    • verdverman hour ago
      I for one do not think it is an improvement to have a government run ai between me and the information, just make the information accessible to whatever agent people want to use. The government is not trustworthy
      • jruohonen42 minutes ago
        Fair enough.

        I read from local (European) news that people in the US could now get, e.g., passports online, so that was my reasoning about improvements.

        • verdverm37 minutes ago
          That doesn't pass the smell test for me

          1. Passports are handled differently by state (eg. NY is post office, WA has a special office)

          2. You have to go in person to verify identity, renewals can happen online, but that's not new