For all they knew, the attackers could have been able to subvert the reset process to collect plaintext passwords, so the Beeb's advice risked turning a disaster for ASOS into a catastrophe for their users.
Amazing how companies think if they say nothing it'll somehow just go away. Couldn't even be bothered to reply to say they're looking into it.
The journalists were in a rush to publish breaking news. They weren’t going to wait for a response.
This is just a CYA statement to say that they sent a message to the company to do their job but, quite literally, did not immediately get a response.
Or they are lying about having snowflake access and only actually have Braze
Lots of fun possibilities!
If they’ve gained access to Braze presumably they’ll have access to the contact db stored in there along with whatever other information is pushed in to support segmentation and personalisation but it’s definitely limited in scope vs just gaining access to their snowflake db.
This assumes they implemented things sanely with the db user for Braze having limited access rights…
> Because I buy a lot of clothes and the ASOS app is well built and its slightly easier to use than the site.
(ignoring the fact that it's extremely well known in the UK and doesn't need introducing in the UK)