At some point the enterprise chatbot will go away in favor of employees responding to hyper specific emails or teams messages sent by the agent. The chatbot is a bridge to the next level. It is for human-piloted agentic flows. In the case where the agent is initiating everything, this UI/UX doesn't fit as well anymore.

Figuring out how to perform an inversion of control (such that the business doesn't implode) is the next strategic challenge.

If things keep going this direction my job title is just going to be "tool call".

I'm a bit intrigued that he ended up happier now that Claude's in the driver's seat and he's playing a supporting role. Maybe I'm ngmi but I'm not sure I'd be happier.

I've been a lot happier in my role too, getting to keep my brain at a higher level more often. It allows me to actually think about more architecture and systems thinking.

Why would anyone want to do that? Why not automate these tasks and let Claude handle everything on its own?

If the maintenance and implementation can be done by an LLM, I see no logical reason to keep a human employed for lower work.