For those who are/were considering Infomaniak and are wondering about the quality of service: I use it for DNS only. Their UI is less than ideal but not bad once you get used to it. The service is solid, never had any issues.
I work at Inter IKEA, which is actually a franchisor - the structure is a family run foundation sitting at the top, below the group that owns the concept and value chain, then the retailer licence to hold a franchise (https://www.inter.ikea.com/en/this-is-inter-ikea-group/the-i...)
The experience has been nothing but awesome. I love the Android clients (mail, calendar sync) and I am also using their AI services for light tasks. Management UI is a bit confusing but not the worst I deal with.
Glad to see this move. I am a fan!.
https://www.infomaniak.com/en/support/faq/2351/understanding...
This reads quite naive; if you want a legal entity to be ideologically driven then it needs to be controlled by a small number of ideologues. Committee-like structures tend to mean revert to a reasonable position that bows to financial pressure. Structures guarantee longevity, but the ideological underpinnings of the that longevity tend to stray.
One of the major lessons of political history is it isn't possible to structure your way out of a situation where there is an incentive to do something. If Boris Sienenthaler has proven to have good judgement it is a much better idea leaving him in charge than re-rolling dice. Any institution quickly becomes a corrupt shadow of what it was originally envisioned as once the original people involved move on.
I wonder if it has any impact on Infomaniak's earlier position on Switzerland's privacy laws, e.g.:
https://www.tomsguide.com/computing/vpns/infomaniak-breaks-r...
I have no idea what this means, but it certainly made me wonder how much of the rest of their offering has no support and put an instant halt on us moving the company over from GSuite or whatever it's called this week.
Putting "important" in there, even in parentheses, is highly disrespectful, as it implies the necessity to be read immediately, whereas in reality this doesn't have any impact on customers at all.
Infomaniak overall has a decent product offering, but I've noticed repeatedly incompetence and manipulative behaviour such as this from them and am considering moving away entirely.
If you claim to be ethically superior, I'll hold you to higher standards.
Maybe not urgent, but important indeed. Saying that this is "highly disrespectful" and "manipulative" is exaggerated.
[1] https://linuxfr.org/users/acatton/journaux/gandi-passe-de-no...
I think you might read it as: `An "important" message from the founder...`
On this, Gemini says:
In French text, parentheses are frequently used for
nuance, self-correction, or an understated aside. They
act like a slight lowering of the voice, a wink, or a
humble qualification.
> I'm writing to you as the founder and strategic director of Infomaniak because something important has just happened, and it concerns you directly.
All in all the final message is great but the way it was communicated not so much.