A lot of immigration work is not really "lawyers thinking"... It is someone checking for appointment portals every day (VFS is a nightmare), looking for slots, retrying when pages break, preparing the next step, documenting what happened, updating the client, repeat. For dozens of clients.
In some workflows this was basically 80% of a junior/intern role. Important work, but very repetitive.
So we built internal computer-use / browser agents for it. We also tried talking with some law / immigration firms about this before. The pain was real, but many were so against thinking in workflows that it felt almost like witchcraft to them. So ok, instead of selling tools to the legal industry, we use the tools ourselves and compete with them.
I think this will happen a lot in legal AI / legal tech: the AI product is not always SaaS for incumbents. Sometimes it is a service company using agents internally and moving faster and cheaper.
I am curious to what HN thinks, not chatbots giving legal advice but agents doing boring real-world backoffice. Fragile portals, repeated cheks... audit trails...
The system is already bursting because the process is badly designed, VFS and consular websites are fully broken and we do not resell slots, we do just what a normal legal firm would with interns but with computer use.
If the only way the current system works is by making everyone waste hours refreshing broken portals, that is not fairness. That is just bad infrastructure with human labor hiding the problem.
You are framing the problem in whatever way it helps you sleep at night. "Fairness", lol.