I often think that as I end up confirming a grumpy/aggressive person's expectation I'll be a bad customer, or confirming a kind/present persons's expectation I'll be a good one
I saw this not because I think certain types of jobs should be done by certain types of people, but because that's what I see happening. So even before reading I knew this guy was going to be unusual in all sorts of ways.
Nice read, thanks for sharing.