«ARBITRATION NOTICE. Except for certain kinds of disputes described in Section 15.2 (Dispute Resolution and Arbitration), you agree that disputes arising under these Terms will be resolved by binding, individual arbitration, and BY ACCEPTING THESE TERMS, YOU AND ZED ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY OR TO PARTICIPATE IN ANY CLASS ACTION OR REPRESENTATIVE PROCEEDING. ALTERNATIVELY, CUSTOMER MAY OPT OUT OF ARBITRATION PER SECTION 17.2(a).»

It's awful.

Binding arbitration is the most sure fired sign of an organization that hates its users and is fully against the rule of law and the rights of consumers. What a deeply disappointing development.

I’d rather an organization kick puppies and kidnap babies than implement binding / opt OUT arbitration. I’m so irritated by this. It is the first major misstep by the organization and unfortunately makes you about as honorable as Microsoft.

Absolutely galled.

I hope there will be a hard fork that is properly maintained and doesn’t hate its users.

> Age requirement. You must be 18 or older to use the Service.

Terrible rule, even if effectively unenforceable.