Do this repeatedly and it really starts to add up. At times we are running 3-4 platforms for the same thing. Two are legacy with one or two critical things still running on them with no support. One is “production”, but no one is actually paying much attention to it. And one is in development or pilot… it’s all anyone can talk about, but it doesn’t actually work. While that in-house developed pilot is going on, we’ll also be told to do a POC with a tool from some outside vendors.
AI won’t solve political and bureaucratic problems. If anything, it will make it worse, as turnover to new products is expected faster.
To get rid of technical debt, an organization needs to focus. Which means saying “no” to most things, instead of trying to do it all.
This is compounded when people come and go. The software/tech industry, in my experience, does not encourage long tenure – layoffs, reorgs, and the general trend of people hopping between employers every 2-3 years.
Startups also love the idea of building things fast and ugly, and 5 years later that leaves the company with a successful product (hopefully), a team that's grown fast (and turned over multiple times), and a shaky foundation.
Engineering generally seems open to paying down tech debt, but there's an overwhelming amount of it sometimes, and someone needs to deeply understand the problem and lay out a clear plan for taking care of it, and that takes serious effort.
If you have one person who owns an area/domain it tends to stay pretty clean.
But as soon as you add more people it becomes patchwork of differing approaches