The article in the link walks through the problem: - 68% of users switch to competitors after one poor experience - 88% abandon apps due to UX alone
But the real issue is not technical, it is the lack of user voice and transparency.
justRead is different because we built an in-app feature roadmap where users vote on what gets built next. Users go from customers to partners. When they see their feedback implemented, they stay.
The piece is part 4 of a dev series on building justRead. There's also a message to other developers: transparency and user listening aren't hard—they're just uncommon