Anthropic disabled my account after payment cancer patient/medical data trapped
83 pointsby marichala4 hours ago8 comments
  • euazOn3 hours ago
    I don't know. If this is a real thing, then I'm really sorry for what happened to you.

    But this whole post seems a bit fishy to me. Brand new account, and it starts with "Title:" and "Post:", the whole thing being obviously entirely AI generated, and a few other signs.

  • smca2 hours ago
    (I work at Anthropic) I’ll exhaust every option to have this fixed for you.

    If you can pass along at least some way to get in touch (link your Twitter account or similar) that would be helpful.

  • user_78323 hours ago
    Sorry to hear. (Assuming you don't get help from here) The "best" solution very likely involves Anthropic's legal team.

    Depending on how much time, energy, and money you have, you can either draft a (simple) email to their customer support CC'ing legal (with ChatGPT/Gemini thinking's help), or ideally get a lawyer to do the same (easier if one of your friends is one).

    If you don't get a response to the email, send a certified letter, ideally with a lawyer's help.

    I'm not sure on what legal grounds you could sue (I'm sure a good lawyer would find a few - not providing your data for a Cali resident seems an obvious one to me) - but getting legal involved is often enough to "wake up" large cos into getting a human in the loop. A certified letter needs acknowledgement of the recepient, again mandating a human.

    Best of luck.

  • jwrallie2 hours ago
    If this is real, best of luck to get your data back.

    So many companies are operating with basically no support nowadays, so for the end user you just hope everything works perfectly (until it doesn't).

    I don't even blame the bots, I've had human interactions in the past where, while they could perfectly understand my problems, they couldn't do anything because they worked on a script and have limited agency. It is basically the same flow, you just talk until it either escalates to someone that does have the ability to help or it loops back to the beginning and you try again.

  • edarchis3 hours ago
    I got banned for asking about the yfinance python module. They had an "appeal" but it was a Google Form that probably nobody ever looks at.

    My recommendation would be to get in touch with their DPO (Data Protection Officer) and invoke the GDPR rule that you have the right to 1. have an explanation as to why an automated decision was made about you, 2. ask for a human review. You are out of the GDPR scope but the legal contact might not bother checking and just restore your account. Getting your data is also a right under GDPR but getting your account back would be a better option. I wouldn't mention this or they'll jump on it.

  • nobodywillobsrv3 hours ago
    Anthropic should do a full inquiry into this and fire people for it. No questions asked. Fire them. And then reply with automated bits.
  • MattGaiser3 hours ago
    I wish companies had a pay $50 to speak to a human option if need be.

    No spamming abuser will pay that, but it should easily cover the cost of an overseas support agent to handle edge cases.

    • BrenBarn2 hours ago
      I wish governments had a "pay $100 million if you don't have a human option for all your customers" option.
    • p4coder3 hours ago
      I think what we really need is Internet user's Bill of Rights. The power and information asymmetry is too great to obtain fair treatment for the user.
    • asmor3 hours ago
      The problem with rate limiting with money is always that it's also going to be too much for someone else to pay (or too little for others).

      I'm so glad ICANN banned silent auctions for the next round of gTLDs.

    • rschiavone2 hours ago
      That would cause companies to provide the shittiest possible service in order to monetize their support. And they would still outsource the support for $1/hr.
    • nottorp3 hours ago
      So they will hire a "support agent" that costs $30 and leave their service as buggy as bearable so they make those extra $20 more often.
    • LtWorf3 hours ago
      You know they'd put you in touch with someone who has no clue about anything.
  • IshKebab3 hours ago
    This is one really great thing about the GDPR - you could just file a personal information access request and they legally have to give you all your data.

    (Sorry that doesn't help you.)