I wonder why! Most (or all) of customer support calls are recorded. Have you tried (or proposed) to train on that corpus on your Customers premises? You can do multiple evals in that setting - replay user calls into corpus trained ai agent vs generic ai agent and see the difference. Agents can be run on a 24x7 self-test, analysis, adjustment, and reporting loop. Continuously run that loop and compare the prompts of your ai agent vs human operators.

Edit: Grammar

I built a skeleton of an iOS app that managed my calls such that I could choose to answer, decline or send to my chat bot

So it gets real data from all my regular calls and in my state (1 party consent) I don’t need anyone’s permission to record every call. So that data kicks off a fine tuning running that can run overnight or locally to improve my personal model

My plan was to use whisper and a local model with my voice clone and it would talk with everyone I didn’t want to eventually to the point where I don’t ever talk with any person I don’t want to

I would pay you for a local way to do that, however I’d NEVER give you that data - but I’m sure plenty of people would

Most people, avoid phone calls if possible.

If I get a call and it’s an AI, I, like everybody else, is putting down.

If I’m picking up the phone to call a company, it’s because I can’t achieve what I want to on their website.

These AI phone calls are as or more limited than the website.

There is a use-case for voice AI - most of these demoes really miss the mark with “we’re going to replace your call center”.

If founders had any idea how much performance matters in a call center, and how hard it is to achieve, they’d focus on a use case better served by voice AI.

Kinda funny how many amazing CX companies start in Germany!

I’m the CEO & founder of Rime, so I’ve been following your progress with real interest. Feel free to reach out and I’d love to explore ways we might collaborate. Until then, wishing you tons of success on this big milestone!

Or if it can actually parse my words, the next issue is that my issue doesn’t fit into a multiple choice format.

Nothing more frustrating than using AI to gatekeep a human when the AI literally is hung up on receiving an answer it cant understand.

Ive found that pretending to not speak english and making weird sounds gets you through to a human faster than trying to ask the AI to do so.

i always feel with these bots its like way too "polished" in the responses or how it speak. maybe that's a good thing and we are just so used to hearing someone speaking more casually be less well spoken lol. it makes it feels inauthentic, but perhaps that will change over time.

Request a demo button also does nothing other than change the text on success - not sure if it even went through...