This is the most compelling lead-in to any technical article I've ever read. In the age of AI regurgitations, it's a joy to come across writing of such humanity. I've bookmarked this and can't wait to get back to it!
"Even the trigger for this post is an issue from an extremely belligerent user (who I do sympathise with), who was quickly supplanted by someone else who has been extremely courteous in the face of what is definitely a frustrating experience."