The real reason, in my opinion, is that the caller checks how you answer the questions. ie do you sound like someone who can work well with other people in the team. That's it. And that's something that's hard for an AI to judge.
That 20-second hang bug has actually been resolved since you tested it. If you'd like to give it another shot, you should get the full smooth experience now - no more awkward silences. Really appreciate the feedback about it being more professional than most screening calls, that's exactly what we're going for!
Also considering that your 'AI' collects and processes, voice, name, PII, perhaps financial data, etc... good luck with the DPIA!
Would love to discuss the regulatory landscape further - please reach out to oleh.savchuk@prepin.ai when you have a chance.
https://en.wikipedia.org/wiki/Telecommunications_device_for_...