Ask HN: Has anyone dealt with Apple locking their balance?
3 pointsby CobaltFire9 months ago4 comments
  • CobaltFire9 months ago
    Update a few hours later for anyone who stumbles upon this later:

    Apple has unilaterally disabled my account and told me to create a new one. They will let me know in 5-10 business days if they will refund the balance in my account.

    There is a slight chance that the refund process will resolve the account issue as it is being elevated to an engineering team in the fraud department.

  • CobaltFire8 months ago
    Update a couple of days later in case someone comes upon this:

    I emailed tcook@apple.com and the Executive Relations team reached out to me. I was able to provide everything they asked for and they handled getting my account unlocked. They told me to go ahead and reorder the Studio the same way I did, as I had a window where their automated system wouldn't be involved for my account. I did so and am now REALLY hoping that my account doesnt get locked again!

  • pvg9 months ago
    Gift cards + large purchase tends to be very fraud-prevention triggery but you're, at a minimum, going to get your money back.
    • CobaltFire9 months ago
      They never charged the gift cards; those are still good.

      My Apple balance is locked and unusable though. I'd like that to be freed up, and I'd still like to buy the Studio!

      • pvg9 months ago
        It's right around the start of a long weekend so you have the (dubious) advantage of not being able to do much about it for a few days. On Tuesday you can rain down righteous indignation upon them - 'you've locked up my money for days and days!'.
        • CobaltFire9 months ago
          Thats basically what my wife said!

          Really hoping that it gets sorted out. I had no idea gift cards were such an issue; I rarely use them.

  • 9 months ago
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