123 pointsby paulpauper6 hours ago14 comments
  • Eric_WVGGan hour ago
    So here's my dumb little fantasy law, I'd love for anyone to tell me if this is stupid.

    1. In the event of a bankruptcy proceeding, all source code for a hardware product shall be open-sourced.

    2. In the event of a hardware product that is dependent upon cloud services being discontinued, instructions for "rooting" the product, and the firmware source code shall be open-sourced.

    3. Companies that acquire the rights to patents of bankrupt companies and discontinued products must keep the cloud servers going or open-source blah blah.

    The only serious counter argument I can think of here is the tangle of patents, to which I retort, the price of keeping the patents is keeping the furnaces powering the cloud servers running.

    Am I crazy here?

    • dangrossmanan hour ago
      Few companies write 100% of the software that runs on their hardware. If some insulin pump uses proprietary firmware licensed from Johnson & Johnson for some part of its operation, does Johnson & Johnson lose its entire firmware licensing business as soon as one customer goes bankrupt? Or are they forced to become a B2C company and manage and sell licenses to millions of people it had no relationship with before?

      It even sounds weaponizable: pick a competitor, get them to license some software to a shell company of yours, bankrupt the shell company, you kill the competitor and get their code to copy too. Except someone can do the same to you, so there's no point making proprietary software any more?

      • HeralFackeran hour ago
        Exactly. Proprietary software and software patents need to end. In the case of medical devices, such restrictions violate the ADA by blocking access to reasonable accomodations.
    • dirtyhippiefree5 minutes ago
      Not crazy, but the actual issue was due to the FDA.

      Please don’t let the following stop your thinking. We need many solutions.

      FTA: He said that the company is no longer repairing exoskeletons older than five years because the Food and Drug Administration, which regulates the devices, has approved their usage for that timespan.

    • fudged717 minutes ago
      Reminds me of oil well remediation
    • para_paroluan hour ago
      I don’t fully understand how bankruptcy works but isn’t it just gives whatever you have to creditors? Source code and hardware designs fits into assets. No?
      • ajban hour ago
        Yes, thats the current law in most places. The op is proposing that not all agreements made by a company should be void on bankruptcy.

        Really, there are cases where this is obviously a change that needs to happen. Eg, if a company holds personal data, the agreements that allowed a company to obtain it should live across bankruptcy with the data, not be terminated if it is transferred.

        This sort of arrangement is common in real property. For example, if you buy a house where you have to access it via some other private land, the agreement that you can do so is arranged in such a way that it can't be voided when that land is sold, even during bankruptcy. You can't do that for data AFAIK (would love for a lawyer to comment). It needs to be enabled and made mandatory in cases like this.

        There is some limited ability to do this: creditors can get a "charge" registered against intellectual property, so theoretically in the OP's case one might be able to design a legal construct that would cause a bankruptcy court to give rights to some special purpose vehicle that is set up (in advance) to represent the patients. But I don't know if that would work in all cases

    • Intralexicalan hour ago
      Case 2 probably ends up being hacked to mine cryptocurrency. If it's a prosthesis, I guess it secretly does delivery runs when you're sleeping. If you (a normal consumer) don't burn out the motor/blow up the battery while messing with it.

      There are tradeoffs from supporting-but-not-really-supporting unmaintained products. Also, in this case, it sounds like they were missing hardware that wouldn't have been fixed by publishing the software.

      • Eric_WVGGan hour ago
        :) that’s a sad but excellent point
  • dataflow5 hours ago
    Why in the world did the reporters not try to investigate the FDA rules that supposedly prevents this, instead of trying to shame the company? Either the company is wrong, or that's the real story here.
    • Dylan1680725 minutes ago
      It's hard to track down a vague insinuation of a rule. If the company wants to use it as a defense, I think it's okay to put the burden on them to be specific.
      • notatoad16 minutes ago
        they didn't appear to do that either though - they just uncritically report that it is an FDA rule preventing this company from doing repairs.
    • crazygringo4 hours ago
      I mean, I guess it does make me curious how you should go about regulating a device like this.

      Like, if the metal fails and you have a horrible fall and break your hip and shoulder, that's pretty different from an iPhone that won't turn on.

      If this is only approved for 5 years, shouldn't the guy be replacing it rather than repairing it? And shouldn't health insurance be covering that, at least beyond the deductible or whatever?

      • 31 minutes ago
        undefined
      • dataflow4 hours ago
        > I mean, I guess it does make me curious how you should go about regulating a device like this.

        That's actually my point. There's an interesting policy discussion to be had here, and instead of starting it, they just decided to smear a company.

        > Like, if the metal fails and you have a horrible fall and break your hip and shoulder, that's pretty different from an iPhone that won't turn on.

        > If this is only approved for 5 years, shouldn't the guy be replacing it rather than repairing it? And shouldn't health insurance be covering that, at least beyond the deductible or whatever?

        Probably, but (to throw out a hypothetical alternative) you can also imagine a situation where e.g. inspection can tell him if the whole device actually needs replacement.

        I don't have the answer here - I just know I'd like the discussion to revolve around the merits of the situation.

      • aaron69517 minutes ago
        [dead]
    • Me0005 hours ago
      [flagged]
    • fakedang5 hours ago
      My thoughts exactly. But then again, journalists have long ceased to be investigative or technologically versed.
      • jonny_eh4 hours ago
        It's almost like there's no money left in the profession, so there's no more expertise or time available to do proper investigating or writing.
        • thaumasiotes4 hours ago
          If that were true, the job would be done by someone who took a personal interest in the subject and didn't need to be paid for reporting it. This is the opposite; it's someone doing a bad job because there's money in the profession and they want to get some of it without actually doing the work that would earn it.
          • paulryanrogers3 hours ago
            Perhaps. Yet more likely that they're pressured into publishing so often they have little time for thorough investigations. If there were more money in it more people could afford to do it full time, and quality could improve.
          • an hour ago
            undefined
          • surgical_fire2 hours ago
            > job would be done by someone who took a personal interest in the subject and didn't need to be paid for reporting it.

            You mean that the job would be done by shills then?

            Why would anyone provide free labor otherwise?

          • xeromal2 hours ago
            OR it pays near nothing so the bottom of the barrel gets hired at low wage to keep the ghost shipping running
          • kevinventullo2 hours ago
            So by that logic, public defenders are your best bet if you get arrested?
  • jkestner5 hours ago
    As for needing to provide parts into the future, a friend's company does aftermarket service for many expensive pieces of government equipment. Presumably they're able to make what's needed because the government requires it of the original manufacturer.

    The government could require that manufacturers either supply replacement parts or specs for someone else to manufacture them. I suppose the latter would be required to avoid gouging. It'd be interesting to think about the secondary effects—if you can't make a lot of money off of service, will you make longer-lasting products and charge appropriately?

  • from-nibly5 hours ago
    Right to repair should cover things like putting locks on devices that are illegal to unlock to repair. Making it illegal to do whatever the Frick you want to something you bought. Making it illegal to make parts yourself or have 3rd party companies make a part.

    It should not force companies to build parts for you. Forcing people to do work they do not want to is insane. That kind of talk would prevent me from building anything and letting my neighbor borrow it.

    And no, saying "it wouldnt apply to you just <insert demographic>" doesn't make me feel any better about that.

    • trehalose3 hours ago
      > Forcing people to do work they do not want to is insane.

      Does "We won't send you this part we already built and currently have in stock, and we won't send you a schematic for it either. You must reverse engineer it and build it yourself if you want to resume being able to walk and control your bowels and bladder" constitute forcing a person to do work they do not want to?

    • Sakos4 hours ago
      > It should not force companies to build parts for you.

      If a company is unable to provide long-term support in the form of replacement parts, then they shouldn't be allowed to sell it to consumers. For decades, and for most devices, it was trivial to find replacement parts and/or swap out identical parts, even if they weren't made by the original manufacturer. You can get replacement parts for cars made in the 90s, 80s, 70s.

      It should not be acceptable to buy something as important and life-changing and expensive as this exoskeleton, and the manufacturer just fucks off and provides no way to maintain it long-term.

      Freedom doesn't exist. Every corporation is bound by laws and regulations. "Forcing people to do work they do not want to". We aren't talking about regular people like you or me. We're talking about corporations. They're regularly "forced" to do things they don't want to, to the benefit of their customers and society as a whole. You need better arguments if you want to argue against regulating companies.

      • raincole4 hours ago
        How long is long term?

        Forcing companies to support cutting-edge prototypes (like exoskeleton) for decades is the best way to ensure there won't be any company making them.

        • anigbrowl2 hours ago
          If the sales pitch is that a product can help someone with a massive permanent disability, but there's no sort of long-term vision for after-sales service, that seems borderline scammy. You know going in that the customer will need to keep using it, and also that technical products sometimes break down and need repairs.
        • malfist3 hours ago
          Except plenty of cutting edge prototypes were made in the past when companies did provide parts
          • raincole3 hours ago
            Were the companies required to provide parts for decades by regulation? And the regulation had been there when they were selling the first prototypes?

            When the earliest cars/PCs were pushed to the market, did the government tell the manufacturers that they have to provide parts for decades, otherwise they'll be punished in this or that way?

            Not a rhetorical questions. I genuinely don't know the answer. But adminttedly I'd be quite surprise if the answer is yes.

      • jwagenet4 hours ago
        > For decades, and for most devices, it was trivial to find replacement parts and/or swap out identical parts…

        This seems like a stretch for anything other than cars, pcs, and large appliances. I doubt this has been true for a long time for anything under $100 and more electrically complicated than a switch and a motor.

      • from-nibly4 hours ago
        So just no exoskeletons ever then.
  • edm0nd33 minutes ago
    For anyone curious, the older models cost between $69,500 - $85,000.

    https://en.wikipedia.org/wiki/ReWalk

    Now they seemingly cost $100k+

  • langsoul-com2 hours ago
    Given the mechanical complexity of such devices. Would it ever be profitable to continue producing parts for them?

    Unless the company has stagnated, the tech and parts would improve overtime where they no longer match.

    But also, would you want a third party to continue producing the parts? Seems like a security leak there.

    • WorkerBee284742 hours ago
      > Given the mechanical complexity of such devices. Would it ever be profitable to continue producing parts for them?

      For most repair parts, no. Especially not since need for such a device is anticorrelated with earnings. The article's complainant, being a disabled former jockey, probably make <40K in the years leading up to his accident and little to none in the years since.

  • wiskinator6 hours ago
    And this is why right to repair laws are a thing.

    Also, genuinely I’d be interested in helping this guy hack his exoskeleton to let it work again.

    • dumbfounder4 hours ago
      But he did have the right to repair... right? He just couldn't get the part. The article title is misleading. They don't support old medical devices, they were following the rules. Yes, they should have handled the customer service better. Escalated it. But it doesn't sound like some big evil company locking people out of their legs because they tinkered with them. Let's not lump it all in the same category.

      Also, this line is beyond ridiculous:

      "Straight’s path to paralysis started in the 1990s at the Saratoga Race Course".

    • yellers5 hours ago
      Hang on, what about the part where the FDA only approved the thing for a 5 year use and essentially pushed the manufacturer into liability if they worked on it after that period? Maybe that’s the issue that needs repairing first.
      • akira25015 hours ago
        It doesn't sound like a hard and fast rule. It seems like it's whatever the manufacturer asks for in terms of "intended working life." This _seems_ to be the original FDA certification for the device:

        https://www.accessdata.fda.gov/cdrh_docs/reviews/den130034.p...

        The problem here, of course, is it's not the device itself, but the simple remote control peripheral that is designed to switch device operating modes.

        The FDA should force manufacturers of "two piece" systems like this to have backup controls on the device itself and to exclude these non-medical components designed for control from any regulation covering "intended design life."

        It seems like a daffy middle ground that the FDA lets exist and manufacturers take advantage of when they can.

        • generalizations4 hours ago
          > It seems like it's whatever the manufacturer asks for in terms of "intended working life."

          I would guess the FDA makes their certification easier or harder to pass based on how long the device is expected to last. If the 5 year lifespan is what hits the middle ground for that company between cost-of-certification and useful-product-life, then it's up to the FDA to make a longer lifespan feasible to get certified.

        • MichaelZuo4 hours ago
          There is no part two to the certification?

          Edit: Seems odd that the loophole is big enough to allow not even uploading the full documentation.

      • tomrod5 hours ago
        Your point is valid, and is improved when we recognize it's not an either/or blame game when acknowledging the parts of the system that need improvement for failures like this person experienced.
      • anigbrowl2 hours ago
        Or, you know, the company works with both the FDA and the customer to iron out this legal wrinkle instead of taking a zero-sum approach.
    • kleiba6 hours ago
      That depends on how exactly a right to repair law is going to regulate things. Will a company have to provide parts for older models forever? Because in the article it says that he was going to fix it himself but couldn't find the part that connects the battery to his controller watch.
      • cptaj5 hours ago
        Not sure about the US but in some countries this is regulated for cars. Companies are required to provide parts for a certain amount of years after discontinuation of the product.

        It seems abundantly reasonable that a similar requirement be imposed for prosthesis. And it would also be very reasonable for the required period to be longer than that of cars.

        So yeah, not forever, but definitely not a a short period either.

        • rootusrootus5 hours ago
          > Not sure about the US

          I think this was something that used to be regulated but is not now. There's plenty of financial justification for supporting cars 10 or more years by making parts, since most last longer than that. For niche products that are practically one-offs, I can see where it might need to be regulated because the economics won't encourage it.

          • 5 hours ago
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        • readthenotes14 hours ago
          I had to buy a mirror for my 23 year old car on eBay. There ought to be a law /s
          • rascul4 hours ago
            The local AutoZone stocks mirrors for my 22 year old Oldsmobile.

            I don't know if there's a law.

      • jjk1665 hours ago
        They shouldn't be making such unnecessary proprietary components. For cases where there really is no way around using custom hardware, at end of life the specifications should be made public so that a third party can manufacture them.

        In this specific case, the real issue is just the incredibly short service lifetime. While different medical devices are going to have different lifetimes, manufacturers need to continue to provide support for at least 36 months after reporting that they plan to discontinue support, which is 60% of the lifetime of this product. Typically medical devices are supported for much longer.

        • bastawhiz3 hours ago
          To play devil's advocate:

          > They shouldn't be making such unnecessary proprietary components.

          Perhaps not, but that's not right to repair. Pretty much everything in any modern smartphone is completely proprietary.

          And as the article said, the battery wasn't proprietary. The missing part was the battery connector. That doesn't even suggest to me that it's wildly proprietary, just that it can't be found anymore. Lots of components that are easily sourced now would be challenging for an ordinary person to source in a decade.

          > at end of life the specifications should be made public so that a third party can manufacture them.

          This also isn't right to repair. In fact, it probably doesn't help much at all: a sufficiently specialized part on a specialized medical device is going to be so niche that the cost of an aftermarket part will be huge. There's probably what, twenty of these things in the wild? A hundred? How many aftermarket manufacturers will even pick up the phone for a one-off custom part, spec or no?

          > manufacturers need to continue to provide support for at least 36 months after reporting that they plan to discontinue support, which is 60% of the lifetime of this product

          The device was supported for the regulatory limit of five years, and the owner has been using it for ten. Assuming they did give three years of support after discontinuing the product, it's now two years beyond that.

          For a product only approved to be sold for five years by a regulator, I think the fact that the only piece that couldn't be serviced after double that time is a battery connector is pretty impressive (all things considered). Customer service aside, I'm not sure how much more you could possibly ask from this company.

          • Dylan1680718 minutes ago
            > How many aftermarket manufacturers will even pick up the phone for a one-off custom part, spec or no?

            If you offered 1% of the entire device's replacement price, for a part that the average tinkerer could build, I think you'd find a stampede of competent offers. I'm sure much lower amounts would work too.

          • justinclift2 hours ago
            > How many aftermarket manufacturers will even pick up the phone for a one-off custom part, spec or no?

            That would depend entirely upon the part.

            With (detailed) specs being available, quite a lot of skilled repair techs would be able to bodge something competent together (!) to meet those specs.

            Re-manufacturing completely 100% good parts could be a thing sure, for sufficient volumes.

            But real world situations for low volumes tend to be "lets get it working well enough using the tools we have available". Creativity is required. ;)

            The results for those situations are improved dramatically if there's detailed, good quality docs easily accessible to the people working on it.

        • tedunangst5 hours ago
          Isn't five years longer than 36 months?
          • jjk1665 hours ago
            36 months is 60% of five years.
    • squarefoot4 hours ago
      > And this is why right to repair laws are a thing.

      Yes, and also why products should be open sourced and documented when they're declared obsolete by their manufacturer, or the manufacturer cease operations. Let people be responsible for all repairs they do to their devices; this man would probably not give a damn about regulations if the alternative was essentially to become paralyzed again.

    • ars6 hours ago
      He's not being blocked from repairing it, and he doesn't need to hack it.

      He just needs a part. (They did eventually send it to him.) If they had not, he doesn't need the right to repair it, rather would need someone to manufacture the part.

      • rkhassen95 hours ago
        But is a compelling reason to have solid right to repair laws.
        • bastawhiz3 hours ago
          I'm supportive of the right to repair in every sense, but even the strongest right to repair laws would not have helped improve the outcome in this case.
          • justinclift2 hours ago
            The strongest right to repair law would probably require detailed schematics, BOMs, and (sufficiently detailed) manufacturing steps being available for all the parts.

            That would enable people to organise getting replacements manufactured themselves. :)

            • s1artibartfast19 minutes ago
              Is there any evidence that was the bottleneck?
              • justinclift2 minutes ago
                Bit early to be looking for bottlenecks... ;)
        • financetechbro5 hours ago
          One could imagine a solid industry of 3rd party parts providers if devices are built under a right to repair framework
          • yellers5 hours ago
            Once again, that thing falls under FDA regulations. You’re telling us about a world with 3rd party mix and match components, all FDA approved in any and all combinations on 5 year plus old devices?
            • justinclift2 hours ago
              > under FDA regulations.

              That's just (!) under current FDA regulations though yeah?

              It's not like they're forever unchangeable.

      • the_gorilla5 hours ago
        >He just needs a part.

        Right to repair, in a broad sense, also covers access to parts. This is definitely an edge case and we might want to just consider that if we're going to do experiments on disabled with the aim of helping them, and they want to continue using the tools, we might have to subsidize access to the parts until they die.

        • mattmaroon5 hours ago
          I don’t think it’s an edge case at all. Right to repair doesn’t require a manufacturer to continue making parts or spend their own money on creating a large inventory of them. It’s one thing to require Apple to sell you a phone screen they are still making, it’s another to require them to be able to sell any number of them at any time from ones they do not.

          Right to repair is a negative right. There’s no reason to turn it into a positive one.

          • the_gorilla5 hours ago
            It's an edge case because the supply is so small and the hardware is so specialized. If this were an iPhone screen there's be a dozen companies in china capable of producing and selling them near cost if apple didn't interfere, and we'd have plenty of people willing to repair and resell the screens if apple would stop abusing US customs to seize repaired screens as they've done in the past.
            • mattmaroon2 hours ago
              I mean this particular one may be an edge case but you probably just described half the products people would want to repair.

              And the real meat of the comment is the part about forcing companies to make and sell things.

              • the_gorillaan hour ago
                I agree with that, and it's possible that half of what people buy and want to repair aren't going to be repairable under market conditions. Probably more; most of these cases it's just economically infeasible to repair anything that isn't new or produced recently, with supply lines still active, and it's fine when nobody wants to pay for it.

                So for my definition, what makes this an edge case is specifically it's expensive medical equipment that a disabled user can't pay to acquire a part for, and companies aren't willing to produce anyway because it's so niche. 99% of equipment probably falls under "I want to repair it and someone (myself or a repair company) wants to fix it" or "I don't want to repair it because it's so expensive". The rest would be the edge case where you want to repair it and you literally can't afford to - even if you could produce the parts.

                By the way, I hate this article, I just want the information and not have to parse an entire goddamn magazine to get to it.

                • mattmaroonan hour ago
                  Yeah it is overly-literary. Writers sometimes just like to put words in things.
            • MichaelZuo4 hours ago
              The point still stands, no ‘right to repair’ can force manufacturers to stock X number of parts, or spin up production lines again, at some future date. Regardless of the company’s condition.

              Even the pentagon can’t force that, they just pay a large amount of money to a new company to recreate the original part to the exact same spec.

              Theoretically it’s possible to enact new legislation to mandate that something sufficient must be set aside in some sort of escrow system, and punish companies for not doing so, but that would probably result in most manufacturing companies fleeing the US….

  • Animats4 hours ago
    The manufacturer wants them to "upgrade" to a new model. It's not like the eye implant where the vendor exited the industry.
    • Eric_WVGGan hour ago
      It's related, though. This is incredibly valuable, incredibly expensive equipment turning to e-waste.
  • aucisson_masque5 hours ago
    > Medicare said it would start paying for 80 percent of exoskeletons, which at Lifeward cost about $100,000.

    > And although that coverage doesn’t extend to paraplegics who have injuries to their spine as high up as Straight

    Oh man, i feel for everyone who live in the USA and require any sort of medical help. Either you spend all your hard earned money or you got to get in a though fight with the medical administration.

    • exolymph4 hours ago
      While the US healthcare system does suck in numerous ways, is this kind of thing even available elsewhere, via socialized medicine? (Maybe the answer is yes, which would be great!)
    • kortilla32 minutes ago
      > you got to get in a though fight with the medical administration.

      This is the only option in other countries with gov provided healthcare.

  • seb12045 hours ago
    So in the end it was a mix of bad company actions and regulations that made this repair a struggle for him.

    I heard from a mobility scooter technician that there is barely any second market for the as typically the health insurance will get you a new one every few years. So similar to the companies response to just buy the newest model.

    • krisoft5 hours ago
      > was a mix of bad company actions and regulations

      We actually don’t know the second part. What we know is that the company claimed that regulations were involved. Might or might not be true.

      Wouldn’t be the first time when a company didn’t want to do something for financial reasons and they decided to read the regulations in a way which made them more money.

  • m3kw95 hours ago
    I wonder if he posted the part on Reddit they could have helped him
  • dangsux4 hours ago
    [dead]
  • throwaway484764 hours ago
    In other news Microsoft abandoned the surface duo after 1 yearly android update. If you don't control the software you don't really own the device, whether it be a phone or an exoskeleton.
    • bastawhiz3 hours ago
      He needed a battery and a battery connector, I doubt his exoskeleton was even connected to the Internet.